Volvo Sales

I had the most amazing experience at your dealership. Nick and Scottie were aweosme and I didn't feel pressured or rushed or devalued as I have at other dealerships in previous experiences. I am blown away by the degree of professionalism and care that they both took in working with my husband and I. We will be back and will tell all our friends and family about your wonderful dealership! M Cantu

I love my new car and Barrier!

Hello there! I just wanted to let you know that I recently bought a used BMW from you and I love it. I also want you to know that you have a customer for life. I feel like we were treated GREAT! I had been shopping for a car for months. By FAR, Barrier treated us the best. You also came through and serviced the car as promised when I bought it. I can't wait until I need a new car - I will be back and I will send anyone that I know of looking for a car to you. Thank you! Cindy H.

Mercedes-Benz Sales

Steve is a wonderful salesman! This is my fifth new car and it's my best new car buying experience. I enjoy my new car very much. Thank you.

Lili C.
11-29-08

Mercedes-Benz Sales

It was such a pleasure to work with Tana Lance. She made the experience easy and smooth.

James J.
11-26-08

Mercedes-Benz Sales

Jerzy was excellent to work with. He was very patient and heard me out when I explained my situation and timeline to buy. I appreciated his willingness to put the customer first and do everything he could to work with me. Jerzy and Duncan were nice and trusting enough to put my car "on hold" essentially so I could have a few extra days to figure out financing. I truly appreciated this. I am excited about being a Barrier customer and I can promise you my business and that of others I refer you to in the future :). THANKS !! I love my new car!

Jenny O.

Mercedes-Benz Sales

We were in a hurry and the staff stepped up and sped up the process. Nice to have a pain free buying experience and I love my new Merc!

Andrew J.

Mercedes-Benz Sales

This buying experience has set a new standard for me in terms of all future auto purchases ! Chris can write the book on how to create a superb purchase experience!! Thank you every much.

James B.

Mercedes-Benz Sales

Overall, a very positve experience. Palmer Balke, while being relatively new to the business, did a terrific job of listening to my needs, then putting a deal together that I was comfortable with.

Steve S.

Mercedes-Benz Sales

Karl was awesome. I hope I can buy all my future vehicles from him!! It was a great experience and I love my new car!

Keri W.

Mercedes-Benz Sales

One of the best car purchasing experiences I've had in a long while! Chris Smyth made the experience that much more pleasurable. He showed the utmost patience and understanding. Someone I would definitely recommend to my friends and family.

Vernon C.

Mercedes-Benz Sales

Thank you for the awesome experience I had. Janelle and Karl did an awesome job... all transactions were handled (with a) world class standard of customer service and in a timely manner. I could not ask for more!!! My family has been purchasing cars with Barrier for more than 20 years. Every year I see a great quality of sales person, finance department and car availabilty. You are are truely giving me excellent overall satisfaction!!! Karl and Janelle, congratulations for your great customer service and care!!

Richard T.

Mercedes-Benz Sales

As before when we purchased another Mercedes, we had a very positive sales experience with Greg, Mark and Duncan in your sales department.

Fred & Corrine T.

Mercedes-Benz Service

Keith was very professional and accomodating.

Roy N.
11-24-08

Mercdedes-Benz Service

Everyone at Barrier is great to work with. Jerome is awesome when you pull in and Matt called and explained the charges before the work was done. Although it may be expensive to come in and have work done (which no one can control) it is nice to be there and work with everyone. I would never take my car anywhere else!

Amy F.
11-24-08

Mercedes-Benz Service

Jeff always does a great job. In addition, my car is always done well before the estimated time of completion.

Maria G.
11-20-08

Mercedes-Benz Service

Sheryl Parkins is an excellent service advisor. She goes above and beyond her normal job duties.

Tara J.
11-18-09

Mercedes-Benz Service

I needed to establish a relationship with a Mercedes-Benz dealership and I chose to give Barrier a try. I'm glad I did.

Hank B.
11-18-08

Volvo Service

I had yet another wonderful experience with the service department! I really appreciated being able to get an appointment with very short notice. I worked with Reece this visit and I explained that I needed to get in & out quickly in order to get to work on time and he was able to get everything done and I did make it to work on time! Thanks again
Alicia S

Owner Orientation Clinic

Lisa,
Thank you for hosting the new owners orientation at your dealership yesterday. I’m simply dropping you a note to let you know that it was a very positive experience. I appreciated the tips from your guest speakers, but I particularly appreciated hearing from your Audi parts and service managers. I find comfort, assurance and even community in knowing that Gary and Joe are dedicated, service-oriented, tenured and proud to work with Barrier.
I am a first-time Audi owner/driver, and I’m warming up to the experience. I have loved my BMW (525i) and Lexus (RX330) in the past. To be honest, I had a great experience with Lexus of Bellevue when I was shopping for a replacement vehicle this fall. I wanted to give Lexus my business based on terrific sales assistance -- on top of the comfort, style and incredible reliability of Lexus cars. It was the car, not the experience, that brought me by chance to Barrier. I was already happy with my purchase decision because of the style, grace, power and uniqueness of my new A5. But now I feel better about Audi ownership decision because I feel that I can relate differently to your dealership after last night’s experience . . . right down to the personal and personable service and advice I got from your car detailer ( even though he must have been dying to get home at 8:45).
Thank you.
Sincerely,
Ms. Denny M.

Porsche: Service

Service Writer: Gary Catlin
We were flooded with absolutely excellent service!
Joy S.

Volvo Sales

Wonderful buying experience. I really appreciated my experience and we love the car we got. Thanks to Matt for his professionalism and knowledge in the whole process. I'm a very happy customer because of the way I was treated by everyone I interacted with during the process.
Darin P.

Audi Service Kevin

Always amazing how customer focused Barrier Service is...spotless shop, great service, friendly people and good coffee...! Thanks... Jackson W.

Volvo Southcenter Sales

Hi Andy,
Everything is fantastic with my Volvo. Thank you for your help in my purchase I am thrilled to be a Volvo driver now! It is one of the best cars that I have owned and I will be sure that if any friends or myself are in the market for a car again, we will come see you. Thanks! Ethan A.

Volvo Service

Nothing shows how much a company value's its clients, and prides itself on customer service, more than how they deal with errors. Barrier is #1! When there was an issue with the service that was recently preformed on my XC70, Barrier and team (Writer: Richard Filori) came to my house (in Lake Stevens!!!) to get it right. It turned out to be an all day event for the Barrier "team" and I truly appreciate everyone's assistance. Thank you, thank you, thank you to everyone involved! Great job! No other dealer can touch how well Barrier treats its clients! Jennifer F

Audi Service

I love my Audi A4 and the service it and I receive from Barrier. I most likely will never own another car that has not been purchased from Barrier. Thanks! Nancy S

Mercedes-Benz Sales

I wanted you to know that purchasing a car from Barrier was an extremely pleasant experience. I went in with a friend to do some preliminary research, Jerzy did an excellent job of explaining the different features in the car, educated me about the warranty and how to read the stickers so I understood what I was looking at. He was extremely knowledgeable, patient and personable. I returned a few weeks later with my husband to purchase the car from Jerzy and we are enjoying our SLK, especially with the nice weather we’ve been having. KM

Porsche Customer Service

Coming over to Barrier is ALWAYS something I look forward to b/c the guys are smiling, its an opportunity to get the latest updates and be included in exciting conversations, to be accepted as "part of the club", and to gawk at some GORGEOUS cars! I always feel like my head is going to explode! Hans shuttled me to a coffee shop for my wait; his engaging character and zip did a better job explaining his car's complicated electronics than the manual ever could. Andrew took some time to look at rims w/ me; his patience is infinite and I've never seen him w/out a smile. :-) I didn't have the opportunity to interact w/ Justin today - but he's one of Barrier's most important assets. Kevin I'd spoken w/ a while back regarding all-weather tires, and I was flattered that he'd followed up after so much time w/ updates for me! All weather - Seattle Approved - Porsche Approved - 21 inch - EXTREME HIGH Performance..... Keep me posted! Thanks guys! Ashley A.

Mercedes-Benz Sales

Sales consultants should have easy access to all information regarding recalls for each vehicle on the lot. Other than this, our experience was superb. Emi treated us with respect and took time to explain all features of the vehicle. We are very happy with our purchase so far.

Jason J.
10/16/08

Mercedes-Benz Service

Sheryl and her team not only fixed the reported items in my car, she also suggested repairs on some items that I hadn't noticed. Thanks for the detail oriented approach in looking after my car- and keep up the good work! Thanks!

Edmund L.
10/23/08

Volvo Service

Dear Mr. Barrier,
This letter is written to express my sincere appreciation for the outstanding service that I received from your service department and especially your service manager, Jason Vevang. On September 16,2008, I brought my Volvo 2001 car in to be serviced due to a problem with the electronic throttle module.
Prior to contacting Barrier Motors. I had been waiting for over a month with another Volvo dealership for this repair. As you could well imagine, I was very concerned about driving my car safely with this engine problem for that length of time. A friend who also owns a Volvo, suggested that I contact your dealership since she had been very pleased with the service and repair work completed on her car in the past. Imagine my surprise when contacting your service department that not only could the problem be corrected but also your service department would be able to schedule the work after receiving the part from California in a day or so. Jason Vevang made certain that the repair work was completed satisfactorily after I explained the past issues with the repair history. He took the time to listen to my concerns and addressed them immediately. Therefore the service work was completed in a timety fashion. I greatly appreciated this courtesy since my commute to your business is from Silverdale. Despite your business location, I will continue to maintain a client relationship with your dealership because of my complete satisfaction with your quality of service. You have demonstrated a strong commitment to your clients that reflects your high standards. Thank you for your outstanding professionalism!
Sincerely yours,
~~
Brooke H.

Mercedes-Benz Service

What a wonderful discovery!! We just moved from California and a 17 year relationship with XXXXXXXX XXXXX to return to Seattle and Barrier Motors! From my first phone call through the service and follow up everyone was friendly, informative, helpful, and attentive to our needs. It's like we are family.

Paul Z
10/21/08

Audi Service

Love, Love, Love Barrier, won't go anywhere else!!! Thanks for the excellent service, being from the service industry myself, I appreciate a business and team that reflects such quality and caring for its customers - so hard to find these days!!! Thank you Graham and service team! Kristin B.

Volvo Sales

(Scotty Spence) Absolutely the best car buying experience that I have had in 28 years of car ownership. The transparancy of the entire process and financials are commendable.
daryl m.

Mercedes-Benz Service

Great job; my next car will also be purchased at Barrier because of your over the top service and the CARWASH program!!!

John G.
10/17/08

Mercedes-Benz Sales & Service

I just purchased a 2006 SLK less than a month ago. The first week, my husband got the center console misaligned. I drove it into the bay and a service person was able to pop it back in and had me ready to go in 5 minutes, so this is actually my second visit to the service department. I'm extremely impressed with Barrier- starting with the Sales Dept, the new owner seminar was extremely informative and now the Service Department. You definitely live up to your promise to do more. A wonderful experience from the moment I walked on the lot!!

Kathleen M.

10/14/08

Volvo Sales

I purchased a Volvo S80 in 2000. Over the years I have grown to love that car and hoped to keep it for 25 years! Yesterday an idiot who was taking a corner waaay too fast crashed into the side of the car behind the driver's seat. The side air cushions deployed and, although I'm afraid that the car is a total loss, It has to be the safest car on the road anywhere. My husband, our dog and I had absolutely no reprecussions physically from the crash. I owe a lot to the people that designed this wonderful car. Even the people at the impound yard said that I would have not have fared nearly as well in any other car that they could think of. Just wanted to share my "survivor" story. Marlene N*

Mercedes-Benz Sales

Dear Mr. Barrier,

Three weeks ago I purchased a Mercedes-Benz from Mr. Mark Hayward and the experience and post-delivery support provided by Mr. Hayward reinforces why I chose Barrier Motors, Inc. over XXXX XXXXX Mercedes-Benz; further, I will continue to refer and depend on Mr. Hayward for any and all future vehicle needs.

From the initial selection to the day of delivery, Mr. Hayward was continuously professional and contagiously pleasant. He seemed to revel in my numerous and unusual inquiries and because of this he has gained my trust and business.

Having worked with sales people around the globe it is clear Mr. Hayward is part of a cadre of Sales Executives that gives our profession a positive credence.

Please extend my appreciation to Mr. Hayward.

Good Selling,

Scott F.
10/03/08

Mercedes-Benz Sales

My experience purchasing a vehicle from Barrier Motors was wonderful. I want to mention how fabulous Tana Lance was in helping me and making sure I knew how everything worked in the car and her follow through was exceptional. She really made me feel that I was the only person she was helping even though I knew she was very busy.

Debra M.
10/03/08

Mercedes-Benz Sales

Great Job and Dreat Deal. No Hassel or run around. A very pleasent experience.

Michelle N.
9/8/08

Mercedes-Benz Sales

Mark Hayward and his team were first class. This was by far the easiest purchase (or I should say lease) experience I have ever had.

David D.
9/30/08

Mercedes-Benz Service

I'm a real estate agent on the Eastside and when someone provides excellent customer service, I notice. Ed Brown at Barrier exceeds my expectations when it comes to servicing my vehicle and communicating with me along the way. Good job Ed!

Rebecca T.
9/25/08

Mercedes-Benz Service

CJ went above and beyond the call of duty to fill out my booklet for me with all the dates and kinds of services our vehicle had had at your dealership since 2001; I had gone to the XXXXXXXX dealership last week to have my car serviced but they made the whole process too complicated so I decided to come to your place - as I have done since 2001 - and CJ took good care of me and even got me a nice loaner car while my car was being fixed. That made the long drive to Bellevue worth it! Many thanks to her.

Christopher M.
9-24-08

Mercedes-Benz Service

I really enjoyed working with Keith. Very understanding and supportive of the sudden break-down of my car. It was a costly repair and he explained exactly what happened and how they were going to fix the problem. Very well done and handled in as expeditious manner as possible. I also appreciate the fact that he went out of his way to offer me alternative transportation and ease any inconvenience I was experiencing as a result of the sudden loss of my car.

Mark B.
9-26-08

Mercedes-Benz Service

Ed Brown is just the best service advisor that I know. He is very professional and always willing to help the best that he can. He is the reason why I will always come back to Barrier Mercedes.

Edhi S.
9-29-08

Mercedes-Benz Service

I was concerned about coming to Barrier b/c there were some negative comments on several dealership ratings web sites. You proved every one of them wrong. From the moment I drove on the lot, every single person I came into contact with was extremely kind and helpful. I started at the front desk/info center b/c I didn't even know where the service center was located. They actually walked me around to the service bay, while I followed in my car, and introduced me to the the service porter. Then the young man asked if I was OK, before he left me with the service folks. Superior service! I was assigned to Sheryl who I can not say enough about. I did not have an actual appointment, I just wanted to see how the service process went, get a tour of my new car, and make sure that there were no scary surprises since I did not purchase the car at a Mercedes dealership. She immediately understood my concerns about the car, assured me she would do everything possible to make sure I was completely satisfied. She is amazing! All the issues were taken care of, we ordered keys, manuals, and went over all the features of the car and how to care for them. She arranged for a rental right then and there, and I did not even get done at the Coffee machine in the waiting area before the Enterprise person was there ready to check me into my rental. Sheryl kept me updated all day about the progress on my car, and it was ready promptly the next morning by the time she had estimated. I am so completely satisfied, and will ONLY use Barrier to take good care of this car. The drive from Wenatchee is well worth the treatment that I received at your dealership. Thank You! Please make sure everyone from the porter, to Sheryl, the rental car service, and the parts window, knows how fantastic they really are. Especially in this economy packing added value into every interaction with your customer will ensure the continued success of your business.

Sincerely Grateful,

Tondy A.
10/3/08

Mercedes-Benz Service

Dealing with C. J. Martin is a pleasure. I don't know how this particular service could have been better.

James T.
10/2/08

Audi Showroom

Dear Lisa,

I would like to commend Mr. Rodney Zins, a sales consultant at Bellevue Audi. Rodney sold an Audi to me in August this year.

I have deliberately waited to write this letter until I had experienced Barrier Audi’s (and Rodney’s) support after the sale.

To begin with, Rodney was very knowledgeable about the Barrier Audi products, but more importantly, he was not technically arrogant about his expertise. I am sure Barrier’s customers are typically professional, well-educated people. That is why Rodney’s knack for being well spoken about his product and responsive to the customer’s level of expertise should serve the Barrier Team very well.

After the sale, Rodney has followed up with sincere interest in how we felt about Barrier’s customer care and the car itself. He has done his best to coordinate with Service and Sales Management to resolve minor issues fairly and competently.

Overall, I am very well pleased about Barrier’s sales and after-sales customer service – certainly enough to feel confident about buying my next car through Barrier Motors and recommending that my friends do the same.

I hope I have made it clear that much of that confidence is due to the helpfulness and professionalism of Mr. Rodney Zins.

Sincerely,

Michael B.

Volvo Sales

Soctty Spence was my salesperson. I have bought a lot of cars over a lot of years...this was the first time ever it was a truely enjoyable experience. He has a great way with people...helpful, not pushy, etc. He is quite an asset to your company. Thanks!
Randy C.

Volvo Sales

This was by far the best car buying experience I've ever had. Y'all had the car I wanted, Mark was professional and efficient, and Miguel didn't try to over-sell the additional services. My biggest concern was that the car would not be in as good a shape as I would like, especially since we had flown from Bend to Seatac. It exceeded my expectations. Hopefully we'll have this S80 for years to come, but I will definitely consider Barrier in the future. JW

Porsche: Barrier Driving Experience

Hey Uncle Mike,
First I really want to apologize for not having written you a note sooner thanking you for taking me to the track. I've been badgering Jay, that guy we met at Pacific Raceways who lives on Mercer Island, to get me the pictures and video that he took, but I haven't been able to get a hold of them yet. I just wanted to say thank you for so much for organizing to take me to theBarrier Track Day, it was honestly the best present I could imagine and it wasabout the fantastic day I've ever had. There are few things that captivate my imagination more than racecars, and being able to drive one as fast as I could around the track was just incredible. So thank you and thanks again. I actually still have the neon yellow wristband on that they gave us there, it's lasted a month and a bit, even with regular showers. I've also managed totell my friends about it over and over -- they're all insanely jealous.This is getting a little bit compulsive I know, but I do occasionallydaydream in class about how it feels to drive a car as powerful and composed asyours and what it would be like to be a racing driver. Every day I hop in to the Volvo and think about the Turbo, especially when I need to pass someone.Or when I'm on a date :) Thanks again, you're the best
-Mark

Porsche: Service & Parts

I bought an 03 Porsche Boxster mid to late last year from Barrier. I have enjoyed my car quite alot. I recently had to replace my headlamps and had a problem getting the housing to latch back into place. I went to a Audi/Porsche dealer in Tacoma, of which I have had less than acceptable service from, and asked for information on the headlamp housing. I was passed off to the parts dept. and then told they couldn't help me unless I set up an appt. Frustrated I left and on the way home I called Barrier. The service dept. was busy so the young lady transferred me to the parts dept. They in turn took my information and said "Gary" would call me back as soon as he could. Within 20 minutes or so, Gary called me back (to my surprise) and gave me the
information I was looking for and gave me further help if that did not work. I would like to thank Gary for his help and very curtious and respecfull nature.
Thank you, David B.

Audi Service

I drive from Olympia just to have my service done by you. thats over 100 miles. Will not go to autohause. Roxanne K.

Porsche: Barrier Driving Experience

General Comments
I enjoyed lots of practice times
Took the class last year and I'm back this year along with my wife, I will be back!
My 3rd time doing the Barrier Driving Experience, Bill was the best instructor yet
I didn't want to stop driving! Great feedback, good lessons! Fantastic, keep it up!
The best experience in my life. So much fun, and very educational simply a great day! Clear, concise, good visual aids. Enjoyed this sport! Gave me more confidence in my car Very fun-good experience. Better than expected! Thank you for the opportunity Instructors-patient] professional and brave Great experience! Just Awesome! Great, Excellent!
Thank you it was a great day! Excellent, entertaining start
Incredible experience, I have new awareness and confidence in my vehicle .

Volvo Sales

This is the 3rd Volvo I have purchased from Barrier Volvo in the last 18+ months (the 4th is expected in Q1'09). I continue to return to Barrier Volvo for two reasons - quality of product, and sales team. David O'brien and Susan Frank are by far the two best sales people I've met in all of my auto purchasing experiences. Good sales people start with good people, and they are fantastic. Robert D.

Volvo Service

Your service people were very accommodating and the service was beyond what I expected. I had to come in without an appointment because my engine light came on not too far away from your dealership. Since I am from Eastern Washington and was over in Bellevue for 2 appointments I was concerned that I would have to spend the night if my car needed extended service. Your service person (Rich Filori) not only indicated that he would try and get my car in right away, but also arranged for a loaner car so I could make my next appointment. Keep up the great PR job and you will have many returning customers. Thanks for your help.
Jay H.

Audi Service

I did a walk-in at 12:30 for a blown engine pressure valve and associated CEL. By 12;45 I was o my way to work with a loaner, expecting and overnight service. At 3:30 that same day I received a call that the car was done. I cannot imagine how you can improve on that level of service. Nice job Julie Estes! Richard J

Audi Service

Came in as an afternoon "walk-in" with a request for help in repairing a xenon headlight that expired that morning just before leaving on a weeklong roadtrip. Kevin expedited the work, along with additional prudent items including a long overdue recall notice I'd not addressed after the last service period. Excellent, thorough and professional Barrier service, as always. Much appreciated.

Audi Service

I am always impressed by the service I receive when I come to Barrier. Whether it be answering my questions or explaining the service that my car needs, they are always exceptionally friendly, professional, and helpful. I will definitely continue to have my vehicle serviced at Barrier.

Mercedes-Benz Sales

I was very satisfied and enjoyed my overall shopping experience at Barrier Motors. All the individuals I worked with (Greg, Duncan, Art) were extremely helpful and courteous. The only unresolved issue I have is my e-brake which needs to be applied to the floor before my vehicle is stable on a incline. But I'm sure Barrier Motors Bellevue will resolve that issue when I stop by at the end of the month to their service center.

Joel M.
8/8/08

Mercedes-Benz Sales

Emi was our sales guy and I cannot say enough about the sevice that I have recieved from Barrier Motors.. it has been the least stressfull experience I have ever had buying a car. I can't rave enough about what has happend during this process. Thank you all very much and I look forward to buying more cars from you in the future. I tell all my friends about my experience with you and now they all want to buy cars from you.. Thanks again...

Karen Y.
8/13/08

Mercedes-Benz Sales

Lindsay Evans is the man!!!

Ric M.
8/02/08

Mercedes-Benz Sales

I am extremely happy with Steve Tacke and with this dealership. I will always consider them first when buying my next car.

Tracy G.
8/12/08

Mercedes-Benz Service

I have been working with Sheryl Parkins for several years as my Service Advisor and I am extremely happy with her knowledge of the vehicles and her professionalism. She is always cheerful and ready to help resolve any problems. Sheryl always keeps me posted on the status of my car and when it will be ready for pickup. Many thanks to Sheryl!!

Debbie P.
8/14/08

Mercedes-Benz Service

The Mercedes-Benz of Bellevue Service Department is very well managed. All the personnel are friendly and well trained. It is a pleasure to do business with these people!

James M.
8/18/08

Mercedes-Benz Service

The gentleman who greeted me when I pulled in at 7:00 AM was very nice and courteous. He contacted my service advisor immediately and even got me a cup of coffee!! He even remembered my name when I arrived to pick up my car. Very impressed! He made the whole experience very pleasant.

Paul S.
8/19/08

Mercedes-Benz Service

Working with Ed brown is a positive experience; (Ed is) very well versed and knowledgable. Thanks for the efforts, it shows.

Respectfully,

Rod T.
8/19/08

Mercedes-Benz Sales & Service

Jeff Casey is the most knowledgable service consutlant we have found at Barrier Mercedes. His knowledge of our E55 is unsurpassed... we always know that he will be able to answer questions about our Mercedes when they arise. Owning our E55 has been a pleasure since the day we drove it home from Barrier's lot... from the sales staff to the service department, the entire experience has been superb. MB of Bellevue is the only Mercedes dealership we will ever do business with.

Robert S.
8/19/08

Mercedes-Benz Service

I own a Mercedes and a BMW, and the services I have been receiving at this Mercedes dealership are consistantly better than the BMW one. Good job!

Jacqueline D.
8/20/08

Mercedes-Benz Service

I was extremely pleased with my experience. Marc Larson (service advisor) was very accommodating, and Demico Rogers (techincian) was very, very customer orientated. He went way out of his way to explain a few items to me... I'll be happy to come back , and when I do, I will ask for these folks!!!

Marilynn D.
8/21/08

Audi Service

Graham Campbell is an outstanding representative of Barrier. His personal service is the reason I will never go to another dealership or car repair facility.
Shirley L.

Audi Sales

Buying my car at Barrier Audi was a wonderful experience. Mike Soloman was great, he made us comfortable and the transaction easy. We will return.
Thank you, Susan N.

Audi Sales

This is my 4th leased car through Barrier. (The first 2 were Saab's and the others, Audi A4's). I'm very happy with Audi's service and staff and would definitely recommend Barrier to others. Nico Kusmirek was wonderful to work with and was so helpful and knowledgable about Audi's. Its evident that he LOVES Audi's and working for Barrier! He truly made this a fun and positive experience for leasing my current Audi A4 Quattro 2.0. Thanks!!
-Lori M.

Audi Sales

The Best Car Buying Experience Of My Life! (Christie Alexander; Audi Consultant)
Lealan C.

Volvo Sales

We had an excellent experience at Barrier. The sales associate (Larry Senechal) and service people are wonderful. Barrier is a smooth running business. We never felt pressured to purchase and knew that Barrier would stand behind any car that we selected. Thanks for an amazing experience and we will definitely come back to Barrier for our next car purchase.
Kevin S.

Audi Service

Absolutely fantastic. Graham is teh best service advisor I have ever had. After owning a BMW for several years, I will never go back. Barrier Audi is at the height of their game and Graham is a true asset to your team. Thanks for the great effort and results!
Paul F.

Mercedes-Benz Sales

The car buying experience is not normally known as enjoyment fodder. This, on the other hand, was a surprising exception. Thanks is due to Michael Conlon, Cynthia Harper, Ed Brown, and everyone else at Bellevue Mercedes.

David R.
8/2/08

Audi Service

Your slogan is, "A promise to do more." Service consultant Kevin Fountain hit the mark in communicating progress and service charges, working with your technician, and helping to keep the labor cost down. Thanks for walking the talk!
Michael S.

Mercedes-Benz Sales

Chis Smyth was excellent to work with. He turned me from a non-Barrier believer to wanting to buy our next car from you. Thanks.

Sam N.
7-31-08

Mercedes-Benz Service

Ed Brown is an excellent Service Advisor. He kept me informed of the status of my vehicle with timely phonecalls and presented reasonable, thoughtful, and generous options for getting my car repaired, keeping me in a vehicle until all the parts were obtained, the work completed, and the bill paid. I like the space the dealership has allocated to customers (including wireless and desks). Big screen T.V. is a nice touch.

Peter P.
7/31/08

Mercedes-Benz Sales

Karl Henry was absolutely the best sales person I could have worked with. He was/is so easy to work with, very patient, understood what I was looking for and did everything possible on his side to get this GL for me – which, by the way, I am so happy and excited about!

So, he is definitely somebody that I would always recommend to my friends and family. Thanks Karl!

Kal V.
7/30/08

Mercedes-Benz Service

Just moved to Seattle from Austin - this was my first experience with Barrier. Service, quality of work and facilities were excellent. Everyone very friendly and welcoming to this Texan. Will continue to do business with Barrier even though it is further for me to travel than to XXXXX. World of difference in the two dealerships. Thanks.

Alan T.
7-30-08

Audi Service

I was so glad to meet your Service Representative, Kevin Fountain, who was polite, courteous, answered all my questions.
Almas R.

Mercedes-Benz Service

As always, my service advisor, Ed Brown, handled everything with his normal excellent service. Ed has been my service advisor for many years and he is a great representative for Barrier.

David L.

7-30-08

Audi Sales

This was undoubtedly the best experience I've had leasing a car. I actually look forward to working with Barrier again. What auto dealer can you say that about? Rarely, if ever.
Christopher F.

Audi Service

Everything was so professional. You've got me for life as an Audi customer.
Bob C.

Volvo Service

Gavin was amazing. I had a few issues with my car along with some regular maintenance. He was very complete and efficient with everything, handling everything with a world-class service level. Very appreciated from a working mom. Yvette W.

Mercedes-Benz Service

Sheryl Parkins is an excellent service advisor. She explained what was done and why some maintenance procedures were necessary.

Dominic D.
7/17/08

Mercedes-Benz Service

Very much appreciated the promptness of service. The car was accepted without an appointment and returned within the business day.

David M.
7/17/08

Mercedes-Benz Service

I was amazed how quickly the work was completed. It's always a plus to have your car back sooner than expected!

Maria G.
7/17/08

Mercedes-Benz Sales

I appreciate the sales person's courtesy and not being pushy. Also appreciate the highly technical responses from your shop main desk who stayed over a little after the closing of your shop to provide some technical comments that also played a role in my purchasing decision. Please say thanks to this gentleman.

Maciej R.
7/17/08

Mercedes-Benz Service & Sales

I would like to compliment Ryan for his outstanding service, professionalism and committment to customer satisfaction! He is a perfect example of the Barrier committment to excellence! I am always met with attention to detail, client appreciation and ultimate resolution of needs upon entering the doors to the Barrier dealership. Thank-you Barrier! Kudos to both the service and sales staff!

Patricia C.
7/16/08

Mercedes-Benz Sales

Ken Teague is a superb sales consultant. We were pleased with his knowledge of the product, with his consistent contact with us (we took a few weeks to make a final decision), and his prompt response to all of our questions. Josh was also extremely helpful and courteous. You have an excellent team. Congratulations!

Patrick H.
6/27/08

P.S. We love our new car!

Mercedes-Benz Sales

A definite class act from Michael Conlon he is a very positive part of your business exceeding all expectations.

Timothy T.
6/18/08

Mercedes-Benz Sales

Gregg is the reason we purchased from Barrier - he rocks! And he's got a groovy watch, too.

Christine K.
7/16/08

Mercedes-Benz Service

The technicians had difficulty in finding the cause for the check engine light, making it necessary to return my SLK twice before it was fixed under my MB extended warranty. The Service Advisors were very attentive to me and determined to resolve the problem. I think they exceeded my expectations. Thanks Marc and Ed!

Dennis K.
7/16/08

Mercedes-Benz Service

Appreciate Marc Larson's professional/courteous service. He was awesome and I look forward to interacting with him in the future!

Alfred V.
7/16/08

Mercedes-Benz Service

1) I have not had the car back long enough to determine if all work was done well, but assume it was. 2) Ryan did a great job of taking care of me and Jerome greeted me and took the initiative to get my loaner going, thereby saving me some time. 3) I loved the fact that I was given a Mercedes as a loaner vehicle. Very nice touch. Keep up the excellent service.

Gary M.
7/16/08

Mercedes-Benz Service

I appreciate the wash and vac done on vehicle at Barrier. Suggest that vehicle dashboard should be quickly wiped with a damp rag if dusty. Dust on mine was obvious as vehicle had not recently been driven. Also a substance on outside of front window (sap?) should have been noticed and scraped off. Suggest that persons performing car cleaning look at car to see if anything needs some quick additional attention. I removed substance with a credit card in seconds. Overall, I am extremely pleased with the service department!

Jan J.
7/16/08

Mercedes-Benz Sales

I have been looking at purchasing an SLK for about two years now and have been shopping in earnest for about 3 to 4 months. I gave Chris my grocery list of "must-haves" and "nice-to-haves" and a date when I would be ready and financially able to make the buy. He was very patient and kept an eye out for my car and called me whenever there were questions and when he had some that were close. But I never felt pressured. When you're spending a lot of money on a secondary luxury/sports car, you don't want to have any regrets or buyer's remorse. I have neither and am very happy that Chris took the time to build the relationship and see me as a long time Mercedes customer and not just a quick sale. Thanks for all the hard work.

Best Regards,
Thomas L.
7/11/08

Mercedes-Benz Sales & Service

I have bought 2 cars at Xxxxxx - bad service. Tried sevice at Xxxx Xxxxx. Not what I expected. Bought 2 cars from Barrier and the service is excellent.

Gary M.
7/9/08

Mercedes-Benz Service

Jeff Casey is the reason I bring my car all the way up from Tacoma. I would go nowhere else and he is always helpful and "Johnny on the spot" with my problems.

Sue G.
7/9/08

Mercedes-Benz Service

I have purchased 4 cars in the past 3 years from Barrier Motors. I have done so because of the service department.

Gordon R.
7/9/08

Mercede-Benz Service

My Service advisor, Jeff Casey, did an excellant job. Everything was done on time - PLUS he took the time at pick up to show me how my new Bluetooth system worked.

Thank you,
Terry C.
7/08/08

Porsche Service

Dear Barrier Porsche:

Your service team deserves a note of thanks for their outstanding assistance. While stranded on the side of the road at the 405-520 interchange, I had not only one, but two people from Barrier Porsche stop and try to help. The first appeared moments after I stopped. Although he was not able to diagnose the problem, he offered to do everything he could to brighten the situation. Twenty minutes later, Wes from Barrier Roadside assistance came and waited with me for AAA to collect the car. Having him stay there gave me great peace of mind and that is what amazing customer service is all about. Your service team should be commended for going far above the call of duty. When the time comes for the next Porsche, Barrier will definitely be the first visit.

Sincerely,

Laina M. P.
6/24/08

Volvo Service

I cant help but thank my lucky stars that I bought my car from Barrier. I have had nothing but great service that has been friendly, helpful and professional. They make owning a car an experience rather than a hassle. Thank You! Michael O

Volvo Service

Again, the BEST!!! Jason V., Chris B., Chris M., Gavin W., Reece W. all make every effort to make sure that your vehicle gets fixed right the first time!! Thanks, Tom and Sally

Mercedes-Benz Service

Well done! Thanks, again for your prompt attention to my repair issue.

Michael W.
7/7/08

Mercedes-Benz Sales

Great experience. Looking forward to replacing my other car w/ another Mercedes when the time comes.

William S.
7/6/08

Merceds-Benz Sales

Best experience that I have ever had at Barrier. We buy/trade cars often (at least once a year). Previously, given the difficulty of dealing with sales and pricing that was significantly higher, I had vowed never to do business with Barrier again. With the assistance of Carl and the Sales Manager on duty, I have obviously rethought that position! Other than the time it took to complete the transaction, the only other item at point of delivery was a slight scratch in passenger side. Minor point, but was something that my wife immediately noticed. Thanks for a great buying experience!

David M.
6/23/08

Mercedes-Benz Service

Great service.... very friendly and professional staff!

Misty H.
7/4/08

Mercedes-Benz Service

Loaner car provided was very dirty, especially the interior. Overall the service experience was very good.

David S.
7/02/08

Mercedes-Benz Service

Thank you very much, the whole process was very professional, and I felt they were very interested in solving the problem I had. I would highly recommend your shop to others. Thank you again,

Keith S.
6/30/08

Mercedes-Benz Sales

Cynthia and Tana are fantastic. This was the best car buying experience I have ever had. Thanks.

James O.
6/10/08

Mercedes-Benz Sales

Lindsay Evans is an excellent representative of the dealership. The buying experience was very pleasant. I want to add that the receptionist at the dealer (Nancy) is a tremendous asset. She makes everyone feel so welcome.

Nancy R.
6/03/08

Mercedes-Benz Service

The service staff is always so ready to help! I barely got my car to the service garage (starter wouldn't turn over) with no advance appointment and they got my car right in and fixed by the next day. Great job!

Thanks,

Jana S.
6/26/08

Mercedes-Benz Service

I just relocated from Southern CA ,the service at this facility was the best I have ever had and Sheryl Parkins was great.

David C.
6/26/08

Mercedes-Benz Service

It's always nice to bring my car to a place where everyone is friendly, explains everything that needs to be done and what should be done the next time I bring it in.

Sonja K.
6/27/08

Mercedes-Benz Service

I have always been impressed with the service I receive at Barrier. Marc Larsen does a great job.

Douglas M.

Volvo Service

Mr. Hughes,
Just a quick note to say “thank you” for the great service I received from Erik Borgen in the parts department. Tuesday morning while changing the battery on my remote key fob (V50), I unknowingly lost a very tiny spring the hold the latch in place that keeps the key in the remote. Frustrate that it no longer worked properly I came to the parts dept and showed the problem to Erik. Erik investigated the situation with service dept. (since no spring was listed in the parts catalog) and determined the problem. Cost to replace key fob, computer chip and reprogramming was going to cost almost $200.00. Erik went upstairs to the “bone yard” as he called it, and found a non-operational key fob that still had a spring in it. He quickly added the spring to my unit and I was on my way.

Now that is what I call Customer Service!


Gary