Mercedes-Benz Sales

Chis Smyth was excellent to work with. He turned me from a non-Barrier believer to wanting to buy our next car from you. Thanks.

Sam N.
7-31-08

Mercedes-Benz Service

Ed Brown is an excellent Service Advisor. He kept me informed of the status of my vehicle with timely phonecalls and presented reasonable, thoughtful, and generous options for getting my car repaired, keeping me in a vehicle until all the parts were obtained, the work completed, and the bill paid. I like the space the dealership has allocated to customers (including wireless and desks). Big screen T.V. is a nice touch.

Peter P.
7/31/08

Mercedes-Benz Sales

Karl Henry was absolutely the best sales person I could have worked with. He was/is so easy to work with, very patient, understood what I was looking for and did everything possible on his side to get this GL for me – which, by the way, I am so happy and excited about!

So, he is definitely somebody that I would always recommend to my friends and family. Thanks Karl!

Kal V.
7/30/08

Mercedes-Benz Service

Just moved to Seattle from Austin - this was my first experience with Barrier. Service, quality of work and facilities were excellent. Everyone very friendly and welcoming to this Texan. Will continue to do business with Barrier even though it is further for me to travel than to XXXXX. World of difference in the two dealerships. Thanks.

Alan T.
7-30-08

Audi Service

I was so glad to meet your Service Representative, Kevin Fountain, who was polite, courteous, answered all my questions.
Almas R.

Mercedes-Benz Service

As always, my service advisor, Ed Brown, handled everything with his normal excellent service. Ed has been my service advisor for many years and he is a great representative for Barrier.

David L.

7-30-08

Audi Sales

This was undoubtedly the best experience I've had leasing a car. I actually look forward to working with Barrier again. What auto dealer can you say that about? Rarely, if ever.
Christopher F.

Audi Service

Everything was so professional. You've got me for life as an Audi customer.
Bob C.

Volvo Service

Gavin was amazing. I had a few issues with my car along with some regular maintenance. He was very complete and efficient with everything, handling everything with a world-class service level. Very appreciated from a working mom. Yvette W.

Mercedes-Benz Service

Sheryl Parkins is an excellent service advisor. She explained what was done and why some maintenance procedures were necessary.

Dominic D.
7/17/08

Mercedes-Benz Service

Very much appreciated the promptness of service. The car was accepted without an appointment and returned within the business day.

David M.
7/17/08

Mercedes-Benz Service

I was amazed how quickly the work was completed. It's always a plus to have your car back sooner than expected!

Maria G.
7/17/08

Mercedes-Benz Sales

I appreciate the sales person's courtesy and not being pushy. Also appreciate the highly technical responses from your shop main desk who stayed over a little after the closing of your shop to provide some technical comments that also played a role in my purchasing decision. Please say thanks to this gentleman.

Maciej R.
7/17/08

Mercedes-Benz Service & Sales

I would like to compliment Ryan for his outstanding service, professionalism and committment to customer satisfaction! He is a perfect example of the Barrier committment to excellence! I am always met with attention to detail, client appreciation and ultimate resolution of needs upon entering the doors to the Barrier dealership. Thank-you Barrier! Kudos to both the service and sales staff!

Patricia C.
7/16/08

Mercedes-Benz Sales

Ken Teague is a superb sales consultant. We were pleased with his knowledge of the product, with his consistent contact with us (we took a few weeks to make a final decision), and his prompt response to all of our questions. Josh was also extremely helpful and courteous. You have an excellent team. Congratulations!

Patrick H.
6/27/08

P.S. We love our new car!

Mercedes-Benz Sales

A definite class act from Michael Conlon he is a very positive part of your business exceeding all expectations.

Timothy T.
6/18/08

Mercedes-Benz Sales

Gregg is the reason we purchased from Barrier - he rocks! And he's got a groovy watch, too.

Christine K.
7/16/08

Mercedes-Benz Service

The technicians had difficulty in finding the cause for the check engine light, making it necessary to return my SLK twice before it was fixed under my MB extended warranty. The Service Advisors were very attentive to me and determined to resolve the problem. I think they exceeded my expectations. Thanks Marc and Ed!

Dennis K.
7/16/08

Mercedes-Benz Service

Appreciate Marc Larson's professional/courteous service. He was awesome and I look forward to interacting with him in the future!

Alfred V.
7/16/08

Mercedes-Benz Service

1) I have not had the car back long enough to determine if all work was done well, but assume it was. 2) Ryan did a great job of taking care of me and Jerome greeted me and took the initiative to get my loaner going, thereby saving me some time. 3) I loved the fact that I was given a Mercedes as a loaner vehicle. Very nice touch. Keep up the excellent service.

Gary M.
7/16/08

Mercedes-Benz Service

I appreciate the wash and vac done on vehicle at Barrier. Suggest that vehicle dashboard should be quickly wiped with a damp rag if dusty. Dust on mine was obvious as vehicle had not recently been driven. Also a substance on outside of front window (sap?) should have been noticed and scraped off. Suggest that persons performing car cleaning look at car to see if anything needs some quick additional attention. I removed substance with a credit card in seconds. Overall, I am extremely pleased with the service department!

Jan J.
7/16/08

Mercedes-Benz Sales

I have been looking at purchasing an SLK for about two years now and have been shopping in earnest for about 3 to 4 months. I gave Chris my grocery list of "must-haves" and "nice-to-haves" and a date when I would be ready and financially able to make the buy. He was very patient and kept an eye out for my car and called me whenever there were questions and when he had some that were close. But I never felt pressured. When you're spending a lot of money on a secondary luxury/sports car, you don't want to have any regrets or buyer's remorse. I have neither and am very happy that Chris took the time to build the relationship and see me as a long time Mercedes customer and not just a quick sale. Thanks for all the hard work.

Best Regards,
Thomas L.
7/11/08

Mercedes-Benz Sales & Service

I have bought 2 cars at Xxxxxx - bad service. Tried sevice at Xxxx Xxxxx. Not what I expected. Bought 2 cars from Barrier and the service is excellent.

Gary M.
7/9/08

Mercedes-Benz Service

Jeff Casey is the reason I bring my car all the way up from Tacoma. I would go nowhere else and he is always helpful and "Johnny on the spot" with my problems.

Sue G.
7/9/08

Mercedes-Benz Service

I have purchased 4 cars in the past 3 years from Barrier Motors. I have done so because of the service department.

Gordon R.
7/9/08

Mercede-Benz Service

My Service advisor, Jeff Casey, did an excellant job. Everything was done on time - PLUS he took the time at pick up to show me how my new Bluetooth system worked.

Thank you,
Terry C.
7/08/08

Porsche Service

Dear Barrier Porsche:

Your service team deserves a note of thanks for their outstanding assistance. While stranded on the side of the road at the 405-520 interchange, I had not only one, but two people from Barrier Porsche stop and try to help. The first appeared moments after I stopped. Although he was not able to diagnose the problem, he offered to do everything he could to brighten the situation. Twenty minutes later, Wes from Barrier Roadside assistance came and waited with me for AAA to collect the car. Having him stay there gave me great peace of mind and that is what amazing customer service is all about. Your service team should be commended for going far above the call of duty. When the time comes for the next Porsche, Barrier will definitely be the first visit.

Sincerely,

Laina M. P.
6/24/08

Volvo Service

I cant help but thank my lucky stars that I bought my car from Barrier. I have had nothing but great service that has been friendly, helpful and professional. They make owning a car an experience rather than a hassle. Thank You! Michael O

Volvo Service

Again, the BEST!!! Jason V., Chris B., Chris M., Gavin W., Reece W. all make every effort to make sure that your vehicle gets fixed right the first time!! Thanks, Tom and Sally

Mercedes-Benz Service

Well done! Thanks, again for your prompt attention to my repair issue.

Michael W.
7/7/08

Mercedes-Benz Sales

Great experience. Looking forward to replacing my other car w/ another Mercedes when the time comes.

William S.
7/6/08

Merceds-Benz Sales

Best experience that I have ever had at Barrier. We buy/trade cars often (at least once a year). Previously, given the difficulty of dealing with sales and pricing that was significantly higher, I had vowed never to do business with Barrier again. With the assistance of Carl and the Sales Manager on duty, I have obviously rethought that position! Other than the time it took to complete the transaction, the only other item at point of delivery was a slight scratch in passenger side. Minor point, but was something that my wife immediately noticed. Thanks for a great buying experience!

David M.
6/23/08

Mercedes-Benz Service

Great service.... very friendly and professional staff!

Misty H.
7/4/08

Mercedes-Benz Service

Loaner car provided was very dirty, especially the interior. Overall the service experience was very good.

David S.
7/02/08

Mercedes-Benz Service

Thank you very much, the whole process was very professional, and I felt they were very interested in solving the problem I had. I would highly recommend your shop to others. Thank you again,

Keith S.
6/30/08