Barrier Motors Customer Service

Thank you again. I have to tell you I am SO impressed with Barrier
overall. I have purchased two Volvos and my husband two Mercedes
over the years, and Brian has bought both Mercedes and Porsche at
Barrier. I would NEVER go ANYWHERE else. For the last 8 years, I
personally have experienced spectacular service and I know my boss
also would never consider any other place here locally. You should
be super proud of the work you do because so many places just
can't keep it together but Barrier is still holding strong. Have a
great day! Louise

Barrier Customer Service

Andrew,
Thanks again for taking care of my service requirements and whisking me in and out so quickly this morning. Now that we are back in the USA it is nice to be doing business with Barrier again. Per our discussion today, I wanted to make sure that your shuttle driver, Mark Dahl received some positive feedback from me through the appropriate channels. Monday, when I had the vehicle in to be diagnosed, Mark shuttled me to a business meeting in Bellevue. He took my name and number and we parted with the expectation that I would call him for the return ride to the dealership. As it turned out a colleague dropped me off at Barrier and I totally forgot about Mark. But, he didn’t forget about me. Later that day he called to make sure that I had made it back to pick up my car and wasn’t stranded somewhere without his number. I just wanted to make sure that Barrie and Mark knew that I appreciated his thoroughness and follow-up. I also want to recognize his interpersonal skills. I find Mark to be a pleasant conversationalist and quite perceptive as he interacts with Barrier clients. You also share these qualities, an attribute at Barrier that has attracted my after sales service requirement on my Porsche. Please ensure this is passed along through appropriate channels to Marks superiors.

Regards

Brian A.

Mercedes-Benz Customer Service

Mark the shuttle driver is to be commended. He stopped for a woman broke down in her Mercedes-Benz not purchased from us. Drove her car into our service dept. with her & her kids & no power steering! Right to us in the service drive he was so fast, she had to call her husband to meet her here instead of on the side of the road. Both husband & wife were amazed at the level of service & very pleased indeed. Mark practically had to hitch hike back to get his shuttle van. All in a days work. Ed B.

Porsche Customer Service

First time servicing my car at this location. Everything from Hans picking me up to the wonderful service dept. I am always impressed with Porsche-from the car, employees and the atmosphere. Congratulations! Janet R.

Audi Sales Customer Service

Volvo Customer Sales

Dear Linda,

I wanted to write a short note to say “Thank You” for all your sales
assistance, professionalism, and impressive Volvo product knowledge when
we made the deal two weeks ago to purchase a 2007 Certified Pre-Owned
Volvo S-80 at Barrier Volvo. Dealing with you...and Dave O’Brien was a
pleasure!

I don’t know if I mentioned (it’s irrelevant anyway) but a day or two before I
drove over from Seattle to Barrier Volvo in Bellevue, I researched a few local
Volvo dealers on the web to try and find a car for my wife. In all fairness I
gave them the same information I gave you: my contact info, timetable,
make, model, color preferences, price range, etc.

But here’s the interesting part: It’s been over two weeks--and would you believe I still haven’t had an email response or a follow up call from either of the ‘other’ dealers??

Amazing! No wonder Barrier Volvo is selling cars! Bottom line is: Janis
LOVES her Volvo and we’re very happy with deal we made and the Barrier
experience! Thanks again and count on us for a referral.

Sincerely yours, Scott F. & Janis M.

Porsche Customer Service

I’d like to call your attention to the outstanding service I received at Barrier Porsche service recently. Gary Katlin and Jeff Falconer went far beyond good service and provided me with super service. The details are complicated but basically Gary helped me with warranty issues on a used Cayenne I bought from Bellevue Lexus. I’ve rarely if ever received customer service as good as my recent experience with Barrier Porsche. Count me as one very happy customer!

Dr. James M.

Associate Vice President

Mercedes-Benz Customer Service

Mercedes-Benz of Bellevue

Yesterday MBUSA held the Western Region Walkaround competition at the Classic Center in Irvine. I am pleased to report that Karl Henry from Mercedes-Benz of Bellevue placed second in the competition for the entire Western U.S.! Please join me in congratulating Karl on his outstanding performance and representing the professional men and women here in the Pacific Northwest that sell our products.

Thanks to all who participated in the walkaround competition at the dealer level. Hopefully this was a useful exercise to improve your product presentation skills. We have great products to sell, and those who can most effectively communicate features and benefits to the customer will emerge as the most successful representatives.

Best Regards,

Gregg G.
Mercedes-Benz U.S.A. LLC

Mercedes-Benz of Bellevue Customer Service

General Manager
Barrier Mercedes
11950 Be1 Red Road
Bellevue, Washington 98005

Dear General Manager,

A very quick story, if I may please, about your Customer Service.
I live in Santa Rosa, California and was recently in the Seattle area. I was driving my wife's car.. .a C230 that we bought new in 2000.. .still very low miles and a nice car!

I had just had a "B" service done on the car here in Santa Rosa and one of the things that they did was replace a Steering Shock. We had not driven the car except short distances around town since that service. On the drive to Seattle I felt that the car was more sensitive than usual to road conditions ... very much so and after arrival and driving around the area there I felt that I should check it out so called my Service Advisor here to ask his opinion (I was concerned that for whatever reason, the new part wasn't doing it's thing correctly). He also thought that to be safe I should take it to a dealer and ask them to just give the front-end a through visual inspection to ensure everything was "as it should be", etc., etc.

I checked online, found your dealership and came in (no appointment) on the morning of the 12(I believe). I pulled into the service area (very busy) and told the young man that would like to speak with an Advisor Consultant and was directed to Ms. C. J. Martin. She listened to my "story", agreed with me wanting to get it checked out, directed me to the lounge area and told me she would do her best to take care of me.

Within a short period of time (one cup of coffee) she was back to me, told me that she was able to get the car up on a hoist, that a mechanic visually checked it out including checking the tire pressures and that everything looked fine. It was very good to confirm that things were all okay and that the feeling of sensitivity must simply be my perception. Ms. Martin was very courteous, extremely professional and just plain nice to deal with. When I asked to be directed to the cashier she told me, "No, we are pleased to make sure you and your car are safe and also this is simply a professional courtesy from one Mercedes Dealer to another".

Bottom line...I travel around a lot and it was most unusual and refreshing to have the experience I did at your Facility. My thanks to you, your staff and mostly to Ms. Martin.

Terrell M. W.

Cc: Ms. C. J. Martin-Service Advisor, Barrier Mercedes Bellevue, Wa.
Mr. Nick S.-Service Advisor, Smothers European, Santa Rosa, Ca.

Mercedes-Benz of Bellevue Sales

Audi Customer Service

Audi (Thurs Aug 27)

I wish to express my appreciation for some great customer service received 27-Aug at Barrier Audi.

Specifically, Chief Mechanic Rob Slaght was exceptional in his attentiveness and desire to assist… and his considerable technical knowledge was more than evident.

Again, my sincere thanks.

rjh

Volvo Sales!

We had a very positive experience with Don French and would highly recommend him as an outstanding salesperson. His calm demeanor, patience and complete product knowledge was greatly appreciated. Our overall experience was very pleasant and enjoyable. Having been in car sales in the past, this was refreshing and exceeded all expectations. We are very happy with Barrier and our Volvo! Thank you, Sindy & Jerry T.

Porsche Customer Service

Comments: Andrew and Gary make it a real pleasure to make the long trek from Tacoma to Bellevue worthwhile. They are a great front team for the mechanics that do the excellent work on my cars and are never seen. Thank you TEAM PORSCHE! Henry O.

Audi Sales Customer Service

I wanted to take just a brief moment of your time to congratulate two members of your Audi sales staff and let you know what a superb job they did in representing your dealership.

I have been working with Cheryl Jones for more than eight months, assisted ably of recent by Brandon Taylor. Both have been the virtual embodiment of your long time advertising theme of unparalleled customer service; taking "taking care of the customer" to a new height.

I have been buying cars for over 40 years and I can say, without a doubt, getting in to this A 5 was by far the most unusual buying experience I've had. Through the many ups and downs over many months Cheryl hung in there with me with grace , professionalism and patience. I couldn't have asked for a better representative of your firm; she certainly brought your mantra of exceptional customer service to life. What a wonderful asset to have on your team!

While Brandon didn't work with me as long as Cheryl, he was no less impressive. His laser-like focus to ensure I got the car I wanted and all my questions and concerns were addressed expeditiously was impressive. Brandon brings a winning personality and an intense desire to provide truly exceptional customer service to whatever he did. He was a real pleasure to work with and is undoubtedly one of your raising stars.

Thanks for hiring and supporting two really great people and fine salespersons. Cheryl Jones and Brandon Taylor "did you proud" as the old southern saying goes.

Sincerely, Floyd C.

Barrier Customer Service

Always a pleasure with Barrier, which explains why we have two Barrier Volvo's in addition to the Porsche. Peter W.

Audi Sales: Alex Semenov

Dear Brook,

Unfortunately, we have learned to accept mediocrity in sales, service, and product.

But every once in awhile you unexpectedly run across someone who goes above and beyond expectations. I feel I was lucky enough to run across this at Barrier after meeting Alex Semenov.

I was emotionally attached to BMW having owned 2 over a 26 year period. My last car had for 21 of years (only one owner - me!). I was dead set on buying another. I was not going to be swayed by any other brand. But I thought I should at least look.

Alex did not push. He in fact set up test drives at Mercedes and Volvo
while I was with him! Wow - I know it's all Barrier but still.....he took the time to let me funnel my choices down. He was confident enough in Audi and smart enough not to oversell and enthusiastic enough for it to be contagious. He's not a 'seasoned' sales person with a weary attitude. He is a breath of fresh air. But I also want you to know that the clincher was going to University Audi which is literally 45 blocks away from my home and frankly much more convenient for service etc. The sales person there - told me to take a look around - and ask questions if I had any. Either he didn't care or he didn't take me seriously.....so he didn't take my money either!

Alex was respectful. He listened to me. He took me seriously. He trusted my word - when I told him I wanted the car but couldn't come in to the dealership because I was out of town - for 2 weeks with a quick stop of 3 days in Seattle in between and a Mom in the hospital. He worked with me and my needs.

Alex was patient. He worked with me through my kooky schedule. He came to get me so I could pick up the car. He introduced me to the service department. He represents Barrier well. He is what I refer to as a 'sales hero'. He took lots of little extra steps to go way above and beyond.

Thank you and Thank you, Alex for a great experience during a very stressful time in my life.

And by the way - I love my car.

Kind regards,
Elizabeth S.

Audi Southcenter Service

Hi Jimmy,
I recently took my car in to have warranty work done at your Southcenter location and I was extremely impressed with the level of service. I believe that was the first time I’ve walked away from having work done on my car and felt satisfied it was done properly. I just wanted to say a quick thank you to you and let you know that those guys are doing a great job. Sincerely, Devin H.

Volvo Customer Service

Good morning Dave,

I just wanted to send a note of appreciation for the service received from Barrier Volvo. This morning I arrived at 6:45am to drop off my S40 for the 30K service, fully expecting to wait until the 7am “service opening” timeframe. Much to my surprise I was promptly greeted and provided very prompt service – not that I haven’t had that in the past, but 15 minutes before “published opening” was unexpected. I was provided a Barrier loaner car and out the door by 6:55am – what a great customer experience! Add to that the fact that I asked if the car could be ready by 11am and just picked up a call that the car is ready before 11am.

As someone that is in sales and customer service, I understand that we all have choices where we purchase and have our automobiles serviced. I’ve been consistently impressed with Barrier Volvo, and will continue to bring my automobile business there. Please pass along my thanks and appreciation to your service department – it is experiences like today’s that cause me to return to and refer others to Barrier Volvo.

Best regards, Bob D.

Barrier Customer Service

Dear Michael,

I am sending you this email as a token of my appreciation for the excellent customer service that I experienced by one of your employees, Dietrick Clay.

After having my car serviced at Barrier Mercedes on the morning of 22MAY2009, I decided to take my car in for a wash (I always prefer to drive my car to the wash when it’s being serviced). After I had run my car through the wash and had parked my car in one of the bays to vacuum, I noticed a significant scratch on my trunk---one that I KNOW was not there before and after the service earlier that morning (because I walked around the car with my service advisor). So once I saw this scratch, I brought it to one of the attendant’s attention because there was no doubt that the scratch had to have occurred in the car wash. The attendant that was there directed me to Dietrick as I was told he would be able to best assist me with this issue. So I walked over to the detail area to discuss this issue with Dietrick, and he took care of the issue right away.

As I mentioned to you via the phone, it is very important to be able to have the right kind of people in management positions for these are the individuals, in my opinion, that make or break working relationships. A manager needs to know how to listen, how to respond promptly to issues in an effort for expeditious resolution, have a personality, show that he/she cares, display confidence and follow-through. And I will tell you right now that Dietrick showed all of these characteristics to me that morning.

Being a manager myself, I was grateful to have been treated the way that Dietrick took care of me, and I wanted you to know all of this so that you could take a moment to understand that you have a great man doing great work for you. Please ensure that you acknowledge Dietrick’s excellent management skills. Mr. Barrier should be pleased to know that he has an employee in the organization that is truly exercising the phrase, ‘A Promise to do More.’

Thank you for your time. Sincerely, Roque M.

Audi Sales Customer Service

I recently purchased an Audi TTS from Catherine Hay and just wanted to drop you a line to commend her on performance. Catherine’s low-pressure straight talking style and willingness to communicate via email took a lot of the hassle out of the process, and led to a favorable result for all parties. I know that Catherine is new to Barrier, but I would recommend her to anyone else looking for a new Audi.
Richard H.

Audi Sales

Dear Catherine, As we pass a month since our purchase of the A4 from Barrier Audi, I wanted to write and thank you for the wonderful service you provided Carol and myself. I will admit that while at the showroom I started to get 'cold feet' about the purchase. It was your personable and helpful character that got me past these jitters. I look forward to a long future of doing business with you and the Barrier dealership family.

Thanks you for your continued help!

Sincerely, Eric Wiesinger

Mercedes-Benz Customer Service

Dear Bob & Patrick,

I am a client of CJ Martin and would like to provide you with feedback on her stellar service. My husband and I recently moved to Kirkland from the East Coast in July 2008 and began taking our ML 500 to Barrier Motors last year. We got paired up with CJ as our service agent shortly after and have been extremely happy customers ever since.

CJ has a very pleasant personality and is a real pleasure to work with. She goes over and above her responsibility to ensure that my husband and I are 100% satisfied with our ML service. CJ is attentive, efficient and a great listener. I have a 2 year old daughter which often means I have time constraints and CJ is always quick, to the point and extremely accommodating with scheduling.

When I bring in my ML, I outline what needs to be done and when I pick it up, CJ always walks me thru step-by-step what has been done and personally addresses even the little things which really makes the difference (example, a noise on my windshield wiper which could have gone unnoticed). I've worked in account management for over 10 years, most recently with American Express in New York City and I understand first hand the importance of high quality customer service and what this means to customers and to the business.

My husband and I see ourselves in the Seattle area for the foreseeable future and will be in the market to purchase a new car possibly before the end of this year. We are loyal Mercedes customers and because of CJ, we are planning to make our next Mercedes purchase with Barrier Motors in Bellevue.

If you have any questions, or would like further feedback on working with CJ, please do not hesitate to call me directly.

Regards, Karen R.

Audi Customer Service

I just wanted to let you know that you have a great service team. I came in this morning and was running late (my fault) and needed a tail light assembly replaced on my A3. I was worried about making a meeting at work on time. Kevin went above and beyond the call of duty, sending me to parts to get the part and doing the swap out himself, getting me on my way far ahead of the time I thought. His "get it done" attitude and helpful approach was truly an example of excellent customer service and I believe he should be commended and rewarded for this attention to detail. Congratulations and thank you! Janelle P.

Porsche Customer Service

My home town Porsche Dealership has been very disapointing for a long time. You folks have been GREAT. My car is a little old, but it still serves me well because of a Great Shop like your's. The peace of mind in knowing I'm in good hands and my car is taken care of, is a great value. Thanks you very much! John Rhodes, Bellingham Wa. John R.

Mercedes-Benz of Bellevue Sales

Check out Mercedes-Benz Specials for April: Click here

Barrier Customer Service

Its people like Andrew who make it such a special and personalized experience. I drive 120 miles to service my Porsche and 3 Mercedes at Barrier. John R.

Porsche Customer Service

The entire process was excellent, from scheduling the appointment, the loaner car(even though I didn't need it)to the awesome high level of service provided by all staff. The Porsche team provides first class service and delivery. Ted B.

Porsche Service

Considering the distance that I have to come to get service, I couldn't ask for a better experience. Holly H.

Porsche Customer Service

To our pleasant surprise, our Porsche Cayenne Turbo was repaired on the spot while we waited, so we didn't even have to bring it in a second time. This exemplifies the excellent service we've been accustomed to from the courteous, knowledgeable, and professional staff at Barrier Porsche. Thank you to all in the service, sales, and parts departments- please keep up the good work! Frederick T.

Audi Service Dan Rubin

We want to thank Dan Rubin, our service advisor for our Audi A6 for the great job he did with our car. He was great in working closely with our insurance company to fix additional damages due to an accident earlier that was not completely fixed, he would call us back with any update on a daily basis and he had the car fixed very quickly. Both me and my husband were impressed by his service level, professionalism he showed in taking care of us. we just wanted to share this back with your management. Regards,
Afsaneh and Mehdi K.

Barrier Volvo LOV XC60 Launch Event

We knew there were plenty of people waiting in the wings for the XC60 LÖV Tour to land at Barrier Volvo, but a record setting 119 people. Who would have thought!
That's right, a record crowd created so much action that we even had to have 2 City Safety courses set up to handle people who wanted to find out what it was all about. And the buzz that was created early in the week even got ahold of Jon Curley of Evening Magazine fame as he rushed over Thursday to try and prove the XC60's City Safety system wrong. Needless to say he lost! http://xc60lovnw.blogspot.com/

Volvo Sales!

Barrier has been great, both the initial sales experience and the post-sales (ownership) experience. There's a sense of belonging - that I'll be taken care of over the course of this extended relationship. Jarom S.

Porsche Customer Service

Amazing service ... ease of car rental ... always such a pleasant experience - how many can say that about getting their car repaired / maintenanced? Thank you Barrier Porsche! - Gwen C.

Volvo Sales!

Great experience. Don French was patient with me and very knowledgeable of the car -- he's a great sales consultant and you are lucky to have him on your team.

Porsche Customer Service

Feedback Completed: 03/19/2009
Dealership Name: Barrier Porsche
Name: Ashley A.
Service Writer: Gary Catlin
Overall Score: 100%
Comments: Everybody ROCKED as usual!!!
www.barriermotors.com

Volvo Sales

I also shopped at Xxxxxxxx Volvo (for pricing), although I am a 10-year Barrier Motors customer for my Mercedes-Benz. There is just no comparison. Not only is Barrier heads and shoulders above for superior service, all the nice extra touches, and very friendly and accomodating employees, the prices were very competitive. I would always recommend Barrier!! Matt & Wayne were especially great, as was Miguel in finance!
Nancy H.

Volvo Sales

Contrary to some businesses, Barrier was very busy the day I stopped by to check out this car. Even though I didn't have an appointment, they juggled personnel to make sure I felt appreciated and valued. William S.

Volvo Service

Barrier solved a problem created by Volvo of xxxxxx. I appreciate their prompt attention to this matter. Kimberlee P.

Porsche Customer Service

Time and again I am pleased with the service and personal care I receive when I go to Barrier Porsche. Everyone is friendly and proffessional and has time to talk to me even if I am just looking around. We will buy another Porsche, and it will be from Greg at Barrier. Your service guys are tops and always make me feel like I am the most important person there.
Walter H.

Volvo Service

Your service associate (Richard Filori) went above & beyond to make sure my service was performed in a timely manner. I had my baby with my & they also gave me a loaner car big enough to fit all the large items that go along with babies. I was very impressed & appreciative with the customer service. Thank you! Jesse T

Volvo Sales

We would like to thank Don French for walking the extra mile in providing us with a CarFax of our vehicle after it was no longer available on the Barrier website. And providing us with a separate receipt for the additional accessories we purchased so that we can participate in Volvo's Winter Accessories promotion. He continued to be exceptionally helpful even after the sale. The type of special treatment that creates return customers. We would also like to thank "Scotty" for brightening our day each time we returned to the dealership. He is not a salesperson but he plays a large part of each vehicle sold at Barrier Volvo. My first visit to the Service Dept has also been exceptional. Keep it up Barrier. Thank you for standing behind your reputation.
Thomas W.

We were stuck on I-520!

We recently moved into Mercia (into the ‘Johnson House’) a few months ago. My wife, kids and I also met you at Robert Webb’s house during the annual Mercia gathering.

This evening, our Mercedes literally blew a tire and we were stuck on 520, waiting for a AAA tow-truck. Suddenly, a car pulled over by my side and the driver introduced himself as Michael Mauk from Barrier Motors. He said he noticed that I had Barrier license plates and asked if I needed help. He then changed the flat tire and escorted me back to Barrier Motors.

I’d like to think of Michael as an ‘angel’. I’d like to express my deep appreciation for what Michael did. I think it is thanks to people like Michael that Barrier has earned a reputation for wonderful service.

Michael – thanks again for your help. You are awesome.

Regards
Devin

Porsche: Service

I trust no one else for service on my Porsche.
Mark B.

Flat Tire in the Snow on I-90

Jorge, I was recently so impressed/saved/grateful for one of your employees Demico Rogers.
On Sunday night January 4th my wife , SaSa, and I were driving home from a dinner party across I-90. The snow had unexpectedly started and was building fast. Suddenly I realized I had a flat tire and pulled off at the Lakemount exit. Neither my wife nor I had a cell phone with us, but, fortunately a good samaritan had noticed we were having trouble on the freeway and followed us off. He lent me his phone and I call Mercedes for Roadside Assistance. The policy was to get a call back within 15 minutes, but I explained I was borrowing a phone, so they patched me right thru to Demico.
Demico said he was in Kirkland heading north on 405 on his way to Woodinville to help someone. So it might be an hour and a half to two hours until he could get to our spot. I expressed concern for the situation of sitting on the road so long with no phone. He said he was turning around right now and would see me in 15 minutes.
When he arrived I thanked him profusely and told him it was so nice that he came to my aid first. In a very professional manner he said he had called the client in Woodinville, who was at home, to tell them of our situation. They in turn said they were warm at home and would be glad to wait longer for him to arrive in order to help us.
Wow, we were lucky to have Demico on the road that night and Barrier Motors is lucky to have such a thoughtful caring employee that was able to make everyone happy. Demico even said the Woodinville client was happy, he made the choice, because he hoped someone would do it for him someday..... if he were in a similar situation.
Flat Tire to back on the road......25 minutes.........PRICELESS!
Happy New Year!

Kenneth K

Volvo Service

Chris Maul is an extraodinary salesperson. He went a little out of his way when it came to checking up on prices and is extremely personable. He made sure everything turned out just right and loaned me a car so I wouldn't be stuck for the 2 services I needed. He's been there for years and I think he's great. He can answer anything. I think he deserves a par excellence for his friendliness, experience and concern that all is satisfactory for your customers. Thomas R.

Volvo Sales

Our salesperson, Don French, did an excellent job. He made us feel welcome, and displayed an in-depth knowledge of your vehicles. We would definitely recommend him, and Barrier Volvo, to our friends and family when they look to purchase vehicles in the future. Thanks again, and we look forward to the years ahead with our Volvo XC90. Regards, Wade & Crystal M.

Porsche: Service

You guys ROCK!!! You're always there when I need you - whether its a real crisis or not (hopefully THIS was a really crisis). The best part is the smiles and positive attitudes and feeling genuinely accepted and apart of the porsche community. A very much needed recharge sometimes. Talked to the guys about a "Cayenne Class" last time.... I always imagine things a lot larger than life and WAY overkill - look up Goodwood Festival of Speed Cayenne Experience 2007. Or maybe just an hour lecture in the service department would work too. :-)
Ashley A