I trust no one else for service on my Porsche.
Mark B.
Wednesday, January 21, 2009
Wednesday, January 14, 2009
Flat Tire in the Snow on I-90
Jorge, I was recently so impressed/saved/grateful for one of your employees Demico Rogers.
On Sunday night January 4th my wife , SaSa, and I were driving home from a dinner party across I-90. The snow had unexpectedly started and was building fast. Suddenly I realized I had a flat tire and pulled off at the Lakemount exit. Neither my wife nor I had a cell phone with us, but, fortunately a good samaritan had noticed we were having trouble on the freeway and followed us off. He lent me his phone and I call Mercedes for Roadside Assistance. The policy was to get a call back within 15 minutes, but I explained I was borrowing a phone, so they patched me right thru to Demico.
Demico said he was in Kirkland heading north on 405 on his way to Woodinville to help someone. So it might be an hour and a half to two hours until he could get to our spot. I expressed concern for the situation of sitting on the road so long with no phone. He said he was turning around right now and would see me in 15 minutes.
When he arrived I thanked him profusely and told him it was so nice that he came to my aid first. In a very professional manner he said he had called the client in Woodinville, who was at home, to tell them of our situation. They in turn said they were warm at home and would be glad to wait longer for him to arrive in order to help us.
Wow, we were lucky to have Demico on the road that night and Barrier Motors is lucky to have such a thoughtful caring employee that was able to make everyone happy. Demico even said the Woodinville client was happy, he made the choice, because he hoped someone would do it for him someday..... if he were in a similar situation.
Flat Tire to back on the road......25 minutes.........PRICELESS!
Happy New Year!
Kenneth K
On Sunday night January 4th my wife , SaSa, and I were driving home from a dinner party across I-90. The snow had unexpectedly started and was building fast. Suddenly I realized I had a flat tire and pulled off at the Lakemount exit. Neither my wife nor I had a cell phone with us, but, fortunately a good samaritan had noticed we were having trouble on the freeway and followed us off. He lent me his phone and I call Mercedes for Roadside Assistance. The policy was to get a call back within 15 minutes, but I explained I was borrowing a phone, so they patched me right thru to Demico.
Demico said he was in Kirkland heading north on 405 on his way to Woodinville to help someone. So it might be an hour and a half to two hours until he could get to our spot. I expressed concern for the situation of sitting on the road so long with no phone. He said he was turning around right now and would see me in 15 minutes.
When he arrived I thanked him profusely and told him it was so nice that he came to my aid first. In a very professional manner he said he had called the client in Woodinville, who was at home, to tell them of our situation. They in turn said they were warm at home and would be glad to wait longer for him to arrive in order to help us.
Wow, we were lucky to have Demico on the road that night and Barrier Motors is lucky to have such a thoughtful caring employee that was able to make everyone happy. Demico even said the Woodinville client was happy, he made the choice, because he hoped someone would do it for him someday..... if he were in a similar situation.
Flat Tire to back on the road......25 minutes.........PRICELESS!
Happy New Year!
Kenneth K
Monday, January 12, 2009
Volvo Service
Chris Maul is an extraodinary salesperson. He went a little out of his way when it came to checking up on prices and is extremely personable. He made sure everything turned out just right and loaned me a car so I wouldn't be stuck for the 2 services I needed. He's been there for years and I think he's great. He can answer anything. I think he deserves a par excellence for his friendliness, experience and concern that all is satisfactory for your customers. Thomas R.
Monday, January 5, 2009
Volvo Sales
Our salesperson, Don French, did an excellent job. He made us feel welcome, and displayed an in-depth knowledge of your vehicles. We would definitely recommend him, and Barrier Volvo, to our friends and family when they look to purchase vehicles in the future. Thanks again, and we look forward to the years ahead with our Volvo XC90. Regards, Wade & Crystal M.
Porsche: Service
You guys ROCK!!! You're always there when I need you - whether its a real crisis or not (hopefully THIS was a really crisis). The best part is the smiles and positive attitudes and feeling genuinely accepted and apart of the porsche community. A very much needed recharge sometimes. Talked to the guys about a "Cayenne Class" last time.... I always imagine things a lot larger than life and WAY overkill - look up Goodwood Festival of Speed Cayenne Experience 2007. Or maybe just an hour lecture in the service department would work too. :-)
Ashley A
Ashley A
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