Dear Bob & Patrick,
I am a client of CJ Martin and would like to provide you with feedback on her stellar service. My husband and I recently moved to Kirkland from the East Coast in July 2008 and began taking our ML 500 to Barrier Motors last year. We got paired up with CJ as our service agent shortly after and have been extremely happy customers ever since.
CJ has a very pleasant personality and is a real pleasure to work with. She goes over and above her responsibility to ensure that my husband and I are 100% satisfied with our ML service. CJ is attentive, efficient and a great listener. I have a 2 year old daughter which often means I have time constraints and CJ is always quick, to the point and extremely accommodating with scheduling.
When I bring in my ML, I outline what needs to be done and when I pick it up, CJ always walks me thru step-by-step what has been done and personally addresses even the little things which really makes the difference (example, a noise on my windshield wiper which could have gone unnoticed). I've worked in account management for over 10 years, most recently with American Express in New York City and I understand first hand the importance of high quality customer service and what this means to customers and to the business.
My husband and I see ourselves in the Seattle area for the foreseeable future and will be in the market to purchase a new car possibly before the end of this year. We are loyal Mercedes customers and because of CJ, we are planning to make our next Mercedes purchase with Barrier Motors in Bellevue.
If you have any questions, or would like further feedback on working with CJ, please do not hesitate to call me directly.
Regards, Karen R.
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