Volvo Customer Service

Good morning Dave,

I just wanted to send a note of appreciation for the service received from Barrier Volvo. This morning I arrived at 6:45am to drop off my S40 for the 30K service, fully expecting to wait until the 7am “service opening” timeframe. Much to my surprise I was promptly greeted and provided very prompt service – not that I haven’t had that in the past, but 15 minutes before “published opening” was unexpected. I was provided a Barrier loaner car and out the door by 6:55am – what a great customer experience! Add to that the fact that I asked if the car could be ready by 11am and just picked up a call that the car is ready before 11am.

As someone that is in sales and customer service, I understand that we all have choices where we purchase and have our automobiles serviced. I’ve been consistently impressed with Barrier Volvo, and will continue to bring my automobile business there. Please pass along my thanks and appreciation to your service department – it is experiences like today’s that cause me to return to and refer others to Barrier Volvo.

Best regards, Bob D.