Audi Sales: Alex Semenov

Dear Brook,

Unfortunately, we have learned to accept mediocrity in sales, service, and product.

But every once in awhile you unexpectedly run across someone who goes above and beyond expectations. I feel I was lucky enough to run across this at Barrier after meeting Alex Semenov.

I was emotionally attached to BMW having owned 2 over a 26 year period. My last car had for 21 of years (only one owner - me!). I was dead set on buying another. I was not going to be swayed by any other brand. But I thought I should at least look.

Alex did not push. He in fact set up test drives at Mercedes and Volvo
while I was with him! Wow - I know it's all Barrier but still.....he took the time to let me funnel my choices down. He was confident enough in Audi and smart enough not to oversell and enthusiastic enough for it to be contagious. He's not a 'seasoned' sales person with a weary attitude. He is a breath of fresh air. But I also want you to know that the clincher was going to University Audi which is literally 45 blocks away from my home and frankly much more convenient for service etc. The sales person there - told me to take a look around - and ask questions if I had any. Either he didn't care or he didn't take me seriously.....so he didn't take my money either!

Alex was respectful. He listened to me. He took me seriously. He trusted my word - when I told him I wanted the car but couldn't come in to the dealership because I was out of town - for 2 weeks with a quick stop of 3 days in Seattle in between and a Mom in the hospital. He worked with me and my needs.

Alex was patient. He worked with me through my kooky schedule. He came to get me so I could pick up the car. He introduced me to the service department. He represents Barrier well. He is what I refer to as a 'sales hero'. He took lots of little extra steps to go way above and beyond.

Thank you and Thank you, Alex for a great experience during a very stressful time in my life.

And by the way - I love my car.

Kind regards,
Elizabeth S.

Audi Southcenter Service

Hi Jimmy,
I recently took my car in to have warranty work done at your Southcenter location and I was extremely impressed with the level of service. I believe that was the first time I’ve walked away from having work done on my car and felt satisfied it was done properly. I just wanted to say a quick thank you to you and let you know that those guys are doing a great job. Sincerely, Devin H.