Barrier Customer Service

Andrew,
Thanks again for taking care of my service requirements and whisking me in and out so quickly this morning. Now that we are back in the USA it is nice to be doing business with Barrier again. Per our discussion today, I wanted to make sure that your shuttle driver, Mark Dahl received some positive feedback from me through the appropriate channels. Monday, when I had the vehicle in to be diagnosed, Mark shuttled me to a business meeting in Bellevue. He took my name and number and we parted with the expectation that I would call him for the return ride to the dealership. As it turned out a colleague dropped me off at Barrier and I totally forgot about Mark. But, he didn’t forget about me. Later that day he called to make sure that I had made it back to pick up my car and wasn’t stranded somewhere without his number. I just wanted to make sure that Barrie and Mark knew that I appreciated his thoroughness and follow-up. I also want to recognize his interpersonal skills. I find Mark to be a pleasant conversationalist and quite perceptive as he interacts with Barrier clients. You also share these qualities, an attribute at Barrier that has attracted my after sales service requirement on my Porsche. Please ensure this is passed along through appropriate channels to Marks superiors.

Regards

Brian A.

Mercedes-Benz Customer Service

Mark the shuttle driver is to be commended. He stopped for a woman broke down in her Mercedes-Benz not purchased from us. Drove her car into our service dept. with her & her kids & no power steering! Right to us in the service drive he was so fast, she had to call her husband to meet her here instead of on the side of the road. Both husband & wife were amazed at the level of service & very pleased indeed. Mark practically had to hitch hike back to get his shuttle van. All in a days work. Ed B.