Good morning Dave,
I just wanted to send a note of appreciation for the service received from Barrier Volvo. This morning I arrived at 6:45am to drop off my S40 for the 30K service, fully expecting to wait until the 7am “service opening” timeframe. Much to my surprise I was promptly greeted and provided very prompt service – not that I haven’t had that in the past, but 15 minutes before “published opening” was unexpected. I was provided a Barrier loaner car and out the door by 6:55am – what a great customer experience! Add to that the fact that I asked if the car could be ready by 11am and just picked up a call that the car is ready before 11am.
As someone that is in sales and customer service, I understand that we all have choices where we purchase and have our automobiles serviced. I’ve been consistently impressed with Barrier Volvo, and will continue to bring my automobile business there. Please pass along my thanks and appreciation to your service department – it is experiences like today’s that cause me to return to and refer others to Barrier Volvo.
Best regards, Bob D.
Thursday, May 28, 2009
Tuesday, May 26, 2009
Barrier Customer Service
Dear Michael,
I am sending you this email as a token of my appreciation for the excellent customer service that I experienced by one of your employees, Dietrick Clay.
After having my car serviced at Barrier Mercedes on the morning of 22MAY2009, I decided to take my car in for a wash (I always prefer to drive my car to the wash when it’s being serviced). After I had run my car through the wash and had parked my car in one of the bays to vacuum, I noticed a significant scratch on my trunk---one that I KNOW was not there before and after the service earlier that morning (because I walked around the car with my service advisor). So once I saw this scratch, I brought it to one of the attendant’s attention because there was no doubt that the scratch had to have occurred in the car wash. The attendant that was there directed me to Dietrick as I was told he would be able to best assist me with this issue. So I walked over to the detail area to discuss this issue with Dietrick, and he took care of the issue right away.
As I mentioned to you via the phone, it is very important to be able to have the right kind of people in management positions for these are the individuals, in my opinion, that make or break working relationships. A manager needs to know how to listen, how to respond promptly to issues in an effort for expeditious resolution, have a personality, show that he/she cares, display confidence and follow-through. And I will tell you right now that Dietrick showed all of these characteristics to me that morning.
Being a manager myself, I was grateful to have been treated the way that Dietrick took care of me, and I wanted you to know all of this so that you could take a moment to understand that you have a great man doing great work for you. Please ensure that you acknowledge Dietrick’s excellent management skills. Mr. Barrier should be pleased to know that he has an employee in the organization that is truly exercising the phrase, ‘A Promise to do More.’
Thank you for your time. Sincerely, Roque M.
I am sending you this email as a token of my appreciation for the excellent customer service that I experienced by one of your employees, Dietrick Clay.
After having my car serviced at Barrier Mercedes on the morning of 22MAY2009, I decided to take my car in for a wash (I always prefer to drive my car to the wash when it’s being serviced). After I had run my car through the wash and had parked my car in one of the bays to vacuum, I noticed a significant scratch on my trunk---one that I KNOW was not there before and after the service earlier that morning (because I walked around the car with my service advisor). So once I saw this scratch, I brought it to one of the attendant’s attention because there was no doubt that the scratch had to have occurred in the car wash. The attendant that was there directed me to Dietrick as I was told he would be able to best assist me with this issue. So I walked over to the detail area to discuss this issue with Dietrick, and he took care of the issue right away.
As I mentioned to you via the phone, it is very important to be able to have the right kind of people in management positions for these are the individuals, in my opinion, that make or break working relationships. A manager needs to know how to listen, how to respond promptly to issues in an effort for expeditious resolution, have a personality, show that he/she cares, display confidence and follow-through. And I will tell you right now that Dietrick showed all of these characteristics to me that morning.
Being a manager myself, I was grateful to have been treated the way that Dietrick took care of me, and I wanted you to know all of this so that you could take a moment to understand that you have a great man doing great work for you. Please ensure that you acknowledge Dietrick’s excellent management skills. Mr. Barrier should be pleased to know that he has an employee in the organization that is truly exercising the phrase, ‘A Promise to do More.’
Thank you for your time. Sincerely, Roque M.
Friday, May 8, 2009
Audi Sales Customer Service
I recently purchased an Audi TTS from Catherine Hay and just wanted to drop you a line to commend her on performance. Catherine’s low-pressure straight talking style and willingness to communicate via email took a lot of the hassle out of the process, and led to a favorable result for all parties. I know that Catherine is new to Barrier, but I would recommend her to anyone else looking for a new Audi.
Richard H.
Richard H.
Tuesday, May 5, 2009
Audi Sales
Dear Catherine, As we pass a month since our purchase of the A4 from Barrier Audi, I wanted to write and thank you for the wonderful service you provided Carol and myself. I will admit that while at the showroom I started to get 'cold feet' about the purchase. It was your personable and helpful character that got me past these jitters. I look forward to a long future of doing business with you and the Barrier dealership family.
Thanks you for your continued help!
Sincerely, Eric Wiesinger
Thanks you for your continued help!
Sincerely, Eric Wiesinger
Mercedes-Benz Customer Service
Dear Bob & Patrick,
I am a client of CJ Martin and would like to provide you with feedback on her stellar service. My husband and I recently moved to Kirkland from the East Coast in July 2008 and began taking our ML 500 to Barrier Motors last year. We got paired up with CJ as our service agent shortly after and have been extremely happy customers ever since.
CJ has a very pleasant personality and is a real pleasure to work with. She goes over and above her responsibility to ensure that my husband and I are 100% satisfied with our ML service. CJ is attentive, efficient and a great listener. I have a 2 year old daughter which often means I have time constraints and CJ is always quick, to the point and extremely accommodating with scheduling.
When I bring in my ML, I outline what needs to be done and when I pick it up, CJ always walks me thru step-by-step what has been done and personally addresses even the little things which really makes the difference (example, a noise on my windshield wiper which could have gone unnoticed). I've worked in account management for over 10 years, most recently with American Express in New York City and I understand first hand the importance of high quality customer service and what this means to customers and to the business.
My husband and I see ourselves in the Seattle area for the foreseeable future and will be in the market to purchase a new car possibly before the end of this year. We are loyal Mercedes customers and because of CJ, we are planning to make our next Mercedes purchase with Barrier Motors in Bellevue.
If you have any questions, or would like further feedback on working with CJ, please do not hesitate to call me directly.
Regards, Karen R.
I am a client of CJ Martin and would like to provide you with feedback on her stellar service. My husband and I recently moved to Kirkland from the East Coast in July 2008 and began taking our ML 500 to Barrier Motors last year. We got paired up with CJ as our service agent shortly after and have been extremely happy customers ever since.
CJ has a very pleasant personality and is a real pleasure to work with. She goes over and above her responsibility to ensure that my husband and I are 100% satisfied with our ML service. CJ is attentive, efficient and a great listener. I have a 2 year old daughter which often means I have time constraints and CJ is always quick, to the point and extremely accommodating with scheduling.
When I bring in my ML, I outline what needs to be done and when I pick it up, CJ always walks me thru step-by-step what has been done and personally addresses even the little things which really makes the difference (example, a noise on my windshield wiper which could have gone unnoticed). I've worked in account management for over 10 years, most recently with American Express in New York City and I understand first hand the importance of high quality customer service and what this means to customers and to the business.
My husband and I see ourselves in the Seattle area for the foreseeable future and will be in the market to purchase a new car possibly before the end of this year. We are loyal Mercedes customers and because of CJ, we are planning to make our next Mercedes purchase with Barrier Motors in Bellevue.
If you have any questions, or would like further feedback on working with CJ, please do not hesitate to call me directly.
Regards, Karen R.
Subscribe to:
Posts (Atom)