Monday, September 28, 2009
Thursday, September 10, 2009
Mercedes-Benz of Bellevue
Yesterday MBUSA held the Western Region Walkaround competition at the Classic Center in Irvine. I am pleased to report that Karl Henry from Mercedes-Benz of Bellevue placed second in the competition for the entire Western U.S.! Please join me in congratulating Karl on his outstanding performance and representing the professional men and women here in the Pacific Northwest that sell our products.
Thanks to all who participated in the walkaround competition at the dealer level. Hopefully this was a useful exercise to improve your product presentation skills. We have great products to sell, and those who can most effectively communicate features and benefits to the customer will emerge as the most successful representatives.
Best Regards,
Gregg G.
Mercedes-Benz U.S.A. LLC
Thanks to all who participated in the walkaround competition at the dealer level. Hopefully this was a useful exercise to improve your product presentation skills. We have great products to sell, and those who can most effectively communicate features and benefits to the customer will emerge as the most successful representatives.
Best Regards,
Gregg G.
Mercedes-Benz U.S.A. LLC
Thursday, September 3, 2009
Mercedes-Benz of Bellevue Customer Service
General Manager
Barrier Mercedes
11950 Be1 Red Road
Bellevue, Washington 98005
Dear General Manager,
A very quick story, if I may please, about your Customer Service.
I live in Santa Rosa, California and was recently in the Seattle area. I was driving my wife's car.. .a C230 that we bought new in 2000.. .still very low miles and a nice car!
I had just had a "B" service done on the car here in Santa Rosa and one of the things that they did was replace a Steering Shock. We had not driven the car except short distances around town since that service. On the drive to Seattle I felt that the car was more sensitive than usual to road conditions ... very much so and after arrival and driving around the area there I felt that I should check it out so called my Service Advisor here to ask his opinion (I was concerned that for whatever reason, the new part wasn't doing it's thing correctly). He also thought that to be safe I should take it to a dealer and ask them to just give the front-end a through visual inspection to ensure everything was "as it should be", etc., etc.
I checked online, found your dealership and came in (no appointment) on the morning of the 12(I believe). I pulled into the service area (very busy) and told the young man that would like to speak with an Advisor Consultant and was directed to Ms. C. J. Martin. She listened to my "story", agreed with me wanting to get it checked out, directed me to the lounge area and told me she would do her best to take care of me.
Within a short period of time (one cup of coffee) she was back to me, told me that she was able to get the car up on a hoist, that a mechanic visually checked it out including checking the tire pressures and that everything looked fine. It was very good to confirm that things were all okay and that the feeling of sensitivity must simply be my perception. Ms. Martin was very courteous, extremely professional and just plain nice to deal with. When I asked to be directed to the cashier she told me, "No, we are pleased to make sure you and your car are safe and also this is simply a professional courtesy from one Mercedes Dealer to another".
Bottom line...I travel around a lot and it was most unusual and refreshing to have the experience I did at your Facility. My thanks to you, your staff and mostly to Ms. Martin.
Terrell M. W.
Cc: Ms. C. J. Martin-Service Advisor, Barrier Mercedes Bellevue, Wa.
Mr. Nick S.-Service Advisor, Smothers European, Santa Rosa, Ca.
Barrier Mercedes
11950 Be1 Red Road
Bellevue, Washington 98005
Dear General Manager,
A very quick story, if I may please, about your Customer Service.
I live in Santa Rosa, California and was recently in the Seattle area. I was driving my wife's car.. .a C230 that we bought new in 2000.. .still very low miles and a nice car!
I had just had a "B" service done on the car here in Santa Rosa and one of the things that they did was replace a Steering Shock. We had not driven the car except short distances around town since that service. On the drive to Seattle I felt that the car was more sensitive than usual to road conditions ... very much so and after arrival and driving around the area there I felt that I should check it out so called my Service Advisor here to ask his opinion (I was concerned that for whatever reason, the new part wasn't doing it's thing correctly). He also thought that to be safe I should take it to a dealer and ask them to just give the front-end a through visual inspection to ensure everything was "as it should be", etc., etc.
I checked online, found your dealership and came in (no appointment) on the morning of the 12(I believe). I pulled into the service area (very busy) and told the young man that would like to speak with an Advisor Consultant and was directed to Ms. C. J. Martin. She listened to my "story", agreed with me wanting to get it checked out, directed me to the lounge area and told me she would do her best to take care of me.
Within a short period of time (one cup of coffee) she was back to me, told me that she was able to get the car up on a hoist, that a mechanic visually checked it out including checking the tire pressures and that everything looked fine. It was very good to confirm that things were all okay and that the feeling of sensitivity must simply be my perception. Ms. Martin was very courteous, extremely professional and just plain nice to deal with. When I asked to be directed to the cashier she told me, "No, we are pleased to make sure you and your car are safe and also this is simply a professional courtesy from one Mercedes Dealer to another".
Bottom line...I travel around a lot and it was most unusual and refreshing to have the experience I did at your Facility. My thanks to you, your staff and mostly to Ms. Martin.
Terrell M. W.
Cc: Ms. C. J. Martin-Service Advisor, Barrier Mercedes Bellevue, Wa.
Mr. Nick S.-Service Advisor, Smothers European, Santa Rosa, Ca.
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