Hi Stephen,
I am very, very happy with the purchase. With the nice weather Thursday, Friday, and Saturday, I have already gone through 1/2 a tank of gas just cruising around. Feel free to pass on to your manager, but the thing I liked most about the experience is that you treated me just like as if I were buying the most expensive new car. At no point did I feel that you were giving me 2nd class service because I was buying low priced used car.
In the future, I'll definitely come back for my next car purchase. You made the experience great. Thanks!
--Sterling R.
2003 Boxster
Monday, March 22, 2010
Thursday, February 25, 2010
Audi Customer Service
Hello Lisa-
My name is Drew N, my wife Brenda and I just purchased a 2010 Q5 from your dealership Saturday. I wanted to let you know, in case you have not already figured it out, what you have in Alex Semenov.
My wife, bless her heart, had her BMX X5 “taken away from her” as she likes to put it about a year ago. As a mortgage guy with several investment properties, I had some financial concerns a year ago and needed to make some tough financial decisions, and selling the X5 was one of them. Well, over the course of the last year things have “gotten back on track” so-to-speak, but purchasing a new car was not in the cards for us anytime soon, I wanted to play it safe.
However, things change with time, and a few unexpected things happened in late 2009.
My wife has had, for the last 10 years, what I like to think of as her “3 best buddies”: Her rescued Greyhound Pharaoh, her Grandma and me (yes, in that order J). She lost her Grandma last August. She lost her Greyhound in October. Both losses very unexpected. Tough times for Brenda.
So, I had been thinking of ways to make her happy, let her know how much I loved her, and the “car thing” although a bit premature from my financial perspective, seemed like a good place to go. Brenda sensed that, and said “honey, I know you want to, that’s really sweet, but don’t, not until you are financially comfortable” bless her heart. So, we were in a holding pattern.
Then, she just decided to wander into Barrier Audi a few weeks ago and found the perfect combination: The Q5, which she did not know existed, and Alex. Never, ever would I expect my wife to be completely comfortable with a salesperson. She was with Alex. I remember, in fact I’ll probably ALWAYS remember, the look in Brenda’s and Alex’s eyes when they pulled up to my office so she could show me her “surprise”. I thought old friends had come in from out of town and she was surprising me.....well, it was her NEW friends---Alex and the Q5.....her look of excitement, Alex’s look of “uh-oh, now we’ll see how the husband reacts” (nothing had been purchased yet, she was just “running the idea by me”)
I have been a loan guy in Bellevue for over the last 10 years, and have lots of connections for vehicles. Bob Campbell, owner of Karmart up North, is “my guy” and he and I have done tons of business together—I have bought lots of vehicles from him, referred him clients, I’ve done loans for half the crew at his dealership, you know the drill.
I talked to Bob about finding us a Q5—he is not a dealer, he is VW dealer, but not an Audi dealer.....so through his connection, I could have gone over to University Audi for the “buddy deal---$500 over invoice”
When I ran it by Brenda, I asked her a question: “honey, this is your deal, where do you want to get it?”
She said “Alex”
I said “why?”
She said “because I really like him, and I am totally comfortable with him”
Well, she hit the nail on the head, because I agreed. I wanted to buy it from Alex also. I thanked Bob Campbell for the favor, and off we went to Barrier. Alex Semenov is a special guy. Can you imagine “being comfortable” with a guy selling cars? Well, most people can’t, but I can. Afterall, I am a loan guy! How many people think about “being comfortable with their loan guy”? Well, I tell everyone it is always about being comfortable with the person, first and foremost. It is not about price, it is about comfort. Alex was fun, funny, not pushy, knowledgable, passionate about what he sells, all of that—but most importantly, he made us COMFORTABLE. If your concerned about the profit margin by the way, I didn’t rake him over the coals and have him match the “buddy deal” so I think he made a little $ for the company as well J. Oh, and he also has a supply of my favorite jerky in his desk drawer. Bonus!!! It doesn’t get any better than that.
The best part of all of this is that not only did my wife get a car she truly LOVES, and we were really well taken care of, but I have added a new contact to my database, Alex Semenov.....and when I entered his info and “categorized” him in Outlook, I did not put “salesman” or “vendor” or anything like that.....I put him in my “friend” category. Brenda and I have a new car and a new friend......well, Brenda has the car and the friend, I just got the friend J
Thanks for reading this, you have a couple of real happy campers here.....Oh, and one last thing----take care of Alex, because I may come after him to come work at my office here at the Legacy Group---he’d make a great addition to our company.
Drew N.
My name is Drew N, my wife Brenda and I just purchased a 2010 Q5 from your dealership Saturday. I wanted to let you know, in case you have not already figured it out, what you have in Alex Semenov.
My wife, bless her heart, had her BMX X5 “taken away from her” as she likes to put it about a year ago. As a mortgage guy with several investment properties, I had some financial concerns a year ago and needed to make some tough financial decisions, and selling the X5 was one of them. Well, over the course of the last year things have “gotten back on track” so-to-speak, but purchasing a new car was not in the cards for us anytime soon, I wanted to play it safe.
However, things change with time, and a few unexpected things happened in late 2009.
My wife has had, for the last 10 years, what I like to think of as her “3 best buddies”: Her rescued Greyhound Pharaoh, her Grandma and me (yes, in that order J). She lost her Grandma last August. She lost her Greyhound in October. Both losses very unexpected. Tough times for Brenda.
So, I had been thinking of ways to make her happy, let her know how much I loved her, and the “car thing” although a bit premature from my financial perspective, seemed like a good place to go. Brenda sensed that, and said “honey, I know you want to, that’s really sweet, but don’t, not until you are financially comfortable” bless her heart. So, we were in a holding pattern.
Then, she just decided to wander into Barrier Audi a few weeks ago and found the perfect combination: The Q5, which she did not know existed, and Alex. Never, ever would I expect my wife to be completely comfortable with a salesperson. She was with Alex. I remember, in fact I’ll probably ALWAYS remember, the look in Brenda’s and Alex’s eyes when they pulled up to my office so she could show me her “surprise”. I thought old friends had come in from out of town and she was surprising me.....well, it was her NEW friends---Alex and the Q5.....her look of excitement, Alex’s look of “uh-oh, now we’ll see how the husband reacts” (nothing had been purchased yet, she was just “running the idea by me”)
I have been a loan guy in Bellevue for over the last 10 years, and have lots of connections for vehicles. Bob Campbell, owner of Karmart up North, is “my guy” and he and I have done tons of business together—I have bought lots of vehicles from him, referred him clients, I’ve done loans for half the crew at his dealership, you know the drill.
I talked to Bob about finding us a Q5—he is not a dealer, he is VW dealer, but not an Audi dealer.....so through his connection, I could have gone over to University Audi for the “buddy deal---$500 over invoice”
When I ran it by Brenda, I asked her a question: “honey, this is your deal, where do you want to get it?”
She said “Alex”
I said “why?”
She said “because I really like him, and I am totally comfortable with him”
Well, she hit the nail on the head, because I agreed. I wanted to buy it from Alex also. I thanked Bob Campbell for the favor, and off we went to Barrier. Alex Semenov is a special guy. Can you imagine “being comfortable” with a guy selling cars? Well, most people can’t, but I can. Afterall, I am a loan guy! How many people think about “being comfortable with their loan guy”? Well, I tell everyone it is always about being comfortable with the person, first and foremost. It is not about price, it is about comfort. Alex was fun, funny, not pushy, knowledgable, passionate about what he sells, all of that—but most importantly, he made us COMFORTABLE. If your concerned about the profit margin by the way, I didn’t rake him over the coals and have him match the “buddy deal” so I think he made a little $ for the company as well J. Oh, and he also has a supply of my favorite jerky in his desk drawer. Bonus!!! It doesn’t get any better than that.
The best part of all of this is that not only did my wife get a car she truly LOVES, and we were really well taken care of, but I have added a new contact to my database, Alex Semenov.....and when I entered his info and “categorized” him in Outlook, I did not put “salesman” or “vendor” or anything like that.....I put him in my “friend” category. Brenda and I have a new car and a new friend......well, Brenda has the car and the friend, I just got the friend J
Thanks for reading this, you have a couple of real happy campers here.....Oh, and one last thing----take care of Alex, because I may come after him to come work at my office here at the Legacy Group---he’d make a great addition to our company.
Drew N.
Thursday, February 11, 2010
Porsche Customer Service
General Manager/Service Manager - I drove my turbo up the coast last week.
I had some some tire/wheel issues while I was in Bellevue, and Andrew (I
believe) in the service dept, and the techs, were extremely helpful in
getting the problems taken care of. He had a far better attitude than any
of those in his position at the local shops in LA.
Thanks,
Mark D.
I had some some tire/wheel issues while I was in Bellevue, and Andrew (I
believe) in the service dept, and the techs, were extremely helpful in
getting the problems taken care of. He had a far better attitude than any
of those in his position at the local shops in LA.
Thanks,
Mark D.
Monday, February 1, 2010
Volvo Customer Service
The Barrier Volvo Dealership is second to none. From the moment we arrived, until the moment we left the dealership in our beautiful new XC70, we were treated extremely well. This is a Class A operation and the staff are exceptional, especially Sue Frank. Sue was extremely helpful and knowledgeable and made the process fun. This is the second time that we have purchased a Volvo from Barrier Volvo and you can rest assured that we will be back. - The R's
Tuesday, January 5, 2010
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