the BARRIER blog

Porsche Customer Service

2010-03-22T08:59:00.000-07:00

Hi Stephen,

I am very, very happy with the purchase. With the nice weather Thursday, Friday, and Saturday, I have already gone through 1/2 a tank of gas just cruising around. Feel free to pass on to your manager, but the thing I liked most about the experience is that you treated me just like as if I were buying the most expensive new car. At no point did I feel that you were giving me 2nd class service because I was buying low priced used car.

In the future, I'll definitely come back for my next car purchase. You made the experience great. Thanks!

--Sterling R.

2003 Boxster

Audi Customer Service

2010-02-25T11:51:00.000-08:00

Hello Lisa-

My name is Drew N, my wife Brenda and I just purchased a 2010 Q5 from your dealership Saturday. I wanted to let you know, in case you have not already figured it out, what you have in Alex Semenov.

My wife, bless her heart, had her BMX X5 “taken away from her” as she likes to put it about a year ago. As a mortgage guy with several investment properties, I had some financial concerns a year ago and needed to make some tough financial decisions, and selling the X5 was one of them. Well, over the course of the last year things have “gotten back on track” so-to-speak, but purchasing a new car was not in the cards for us anytime soon, I wanted to play it safe.

However, things change with time, and a few unexpected things happened in late 2009.

My wife has had, for the last 10 years, what I like to think of as her “3 best buddies”: Her rescued Greyhound Pharaoh, her Grandma and me (yes, in that order J). She lost her Grandma last August. She lost her Greyhound in October. Both losses very unexpected. Tough times for Brenda.

So, I had been thinking of ways to make her happy, let her know how much I loved her, and the “car thing” although a bit premature from my financial perspective, seemed like a good place to go. Brenda sensed that, and said “honey, I know you want to, that’s really sweet, but don’t, not until you are financially comfortable” bless her heart. So, we were in a holding pattern.

Then, she just decided to wander into Barrier Audi a few weeks ago and found the perfect combination: The Q5, which she did not know existed, and Alex. Never, ever would I expect my wife to be completely comfortable with a salesperson. She was with Alex. I remember, in fact I’ll probably ALWAYS remember, the look in Brenda’s and Alex’s eyes when they pulled up to my office so she could show me her “surprise”. I thought old friends had come in from out of town and she was surprising me.....well, it was her NEW friends---Alex and the Q5.....her look of excitement, Alex’s look of “uh-oh, now we’ll see how the husband reacts” (nothing had been purchased yet, she was just “running the idea by me”)

I have been a loan guy in Bellevue for over the last 10 years, and have lots of connections for vehicles. Bob Campbell, owner of Karmart up North, is “my guy” and he and I have done tons of business together—I have bought lots of vehicles from him, referred him clients, I’ve done loans for half the crew at his dealership, you know the drill.

I talked to Bob about finding us a Q5—he is not a dealer, he is VW dealer, but not an Audi dealer.....so through his connection, I could have gone over to University Audi for the “buddy deal---$500 over invoice”

When I ran it by Brenda, I asked her a question: “honey, this is your deal, where do you want to get it?”

She said “Alex”

I said “why?”

She said “because I really like him, and I am totally comfortable with him”

Well, she hit the nail on the head, because I agreed. I wanted to buy it from Alex also. I thanked Bob Campbell for the favor, and off we went to Barrier. Alex Semenov is a special guy. Can you imagine “being comfortable” with a guy selling cars? Well, most people can’t, but I can. Afterall, I am a loan guy! How many people think about “being comfortable with their loan guy”? Well, I tell everyone it is always about being comfortable with the person, first and foremost. It is not about price, it is about comfort. Alex was fun, funny, not pushy, knowledgable, passionate about what he sells, all of that—but most importantly, he made us COMFORTABLE. If your concerned about the profit margin by the way, I didn’t rake him over the coals and have him match the “buddy deal” so I think he made a little $ for the company as well J. Oh, and he also has a supply of my favorite jerky in his desk drawer. Bonus!!! It doesn’t get any better than that.

The best part of all of this is that not only did my wife get a car she truly LOVES, and we were really well taken care of, but I have added a new contact to my database, Alex Semenov.....and when I entered his info and “categorized” him in Outlook, I did not put “salesman” or “vendor” or anything like that.....I put him in my “friend” category. Brenda and I have a new car and a new friend......well, Brenda has the car and the friend, I just got the friend J

Thanks for reading this, you have a couple of real happy campers here.....Oh, and one last thing----take care of Alex, because I may come after him to come work at my office here at the Legacy Group---he’d make a great addition to our company.

Drew N.

Porsche Customer Service

2010-02-11T15:51:00.000-08:00

General Manager/Service Manager - I drove my turbo up the coast last week.

I had some some tire/wheel issues while I was in Bellevue, and Andrew (I

believe) in the service dept, and the techs, were extremely helpful in

getting the problems taken care of. He had a far better attitude than any

of those in his position at the local shops in LA.

Thanks,

Mark D.

Volvo Customer Service

2010-02-01T11:38:00.000-08:00

The Barrier Volvo Dealership is second to none. From the moment we arrived, until the moment we left the dealership in our beautiful new XC70, we were treated extremely well. This is a Class A operation and the staff are exceptional, especially Sue Frank. Sue was extremely helpful and knowledgeable and made the process fun. This is the second time that we have purchased a Volvo from Barrier Volvo and you can rest assured that we will be back. - The R's

Mercedes-Benz of Bellevue Customer Service

2010-01-05T08:40:00.001-08:00

Volvo Customer Service

2010-01-05T08:38:00.000-08:00

Barrier Motors Customer Service

2009-12-08T12:52:00.000-08:00

Thank you again. I have to tell you I am SO impressed with Barrier
overall. I have purchased two Volvos and my husband two Mercedes
over the years, and Brian has bought both Mercedes and Porsche at
Barrier. I would NEVER go ANYWHERE else. For the last 8 years, I
personally have experienced spectacular service and I know my boss
also would never consider any other place here locally. You should
be super proud of the work you do because so many places just
can't keep it together but Barrier is still holding strong. Have a
great day! Louise

Barrier Customer Service

2009-11-13T14:16:00.000-08:00

Andrew,
Thanks again for taking care of my service requirements and whisking me in and out so quickly this morning. Now that we are back in the USA it is nice to be doing business with Barrier again. Per our discussion today, I wanted to make sure that your shuttle driver, Mark Dahl received some positive feedback from me through the appropriate channels. Monday, when I had the vehicle in to be diagnosed, Mark shuttled me to a business meeting in Bellevue. He took my name and number and we parted with the expectation that I would call him for the return ride to the dealership. As it turned out a colleague dropped me off at Barrier and I totally forgot about Mark. But, he didn’t forget about me. Later that day he called to make sure that I had made it back to pick up my car and wasn’t stranded somewhere without his number. I just wanted to make sure that Barrie and Mark knew that I appreciated his thoroughness and follow-up. I also want to recognize his interpersonal skills. I find Mark to be a pleasant conversationalist and quite perceptive as he interacts with Barrier clients. You also share these qualities, an attribute at Barrier that has attracted my after sales service requirement on my Porsche. Please ensure this is passed along through appropriate channels to Marks superiors.

Regards

Brian A.

Mercedes-Benz Customer Service

2009-11-12T11:04:00.000-08:00

Mark the shuttle driver is to be commended. He stopped for a woman broke down in her Mercedes-Benz not purchased from us. Drove her car into our service dept. with her & her kids & no power steering! Right to us in the service drive he was so fast, she had to call her husband to meet her here instead of on the side of the road. Both husband & wife were amazed at the level of service & very pleased indeed. Mark practically had to hitch hike back to get his shuttle van. All in a days work. Ed B.

Porsche Customer Service

2009-10-30T08:18:00.000-07:00

First time servicing my car at this location. Everything from Hans picking me up to the wonderful service dept. I am always impressed with Porsche-from the car, employees and the atmosphere. Congratulations! Janet R.

Audi Sales Customer Service

2009-10-27T11:43:00.001-07:00

Volvo Customer Sales

2009-10-19T08:25:00.000-07:00

Dear Linda,

I wanted to write a short note to say “Thank You” for all your sales
assistance, professionalism, and impressive Volvo product knowledge when
we made the deal two weeks ago to purchase a 2007 Certified Pre-Owned
Volvo S-80 at Barrier Volvo. Dealing with you...and Dave O’Brien was a
pleasure!

I don’t know if I mentioned (it’s irrelevant anyway) but a day or two before I
drove over from Seattle to Barrier Volvo in Bellevue, I researched a few local
Volvo dealers on the web to try and find a car for my wife. In all fairness I
gave them the same information I gave you: my contact info, timetable,
make, model, color preferences, price range, etc.

But here’s the interesting part: It’s been over two weeks--and would you believe I still haven’t had an email response or a follow up call from either of the ‘other’ dealers??

Amazing! No wonder Barrier Volvo is selling cars! Bottom line is: Janis
LOVES her Volvo and we’re very happy with deal we made and the Barrier
experience! Thanks again and count on us for a referral.

Sincerely yours, Scott F. & Janis M.

Porsche Customer Service

2009-10-14T09:28:00.000-07:00

I’d like to call your attention to the outstanding service I received at Barrier Porsche service recently. Gary Katlin and Jeff Falconer went far beyond good service and provided me with super service. The details are complicated but basically Gary helped me with warranty issues on a used Cayenne I bought from Bellevue Lexus. I’ve rarely if ever received customer service as good as my recent experience with Barrier Porsche. Count me as one very happy customer!

Dr. James M.

Associate Vice President

Mercedes-Benz Customer Service

2009-09-28T14:58:00.001-07:00

Mercedes-Benz of Bellevue

2009-09-10T09:51:00.000-07:00

Yesterday MBUSA held the Western Region Walkaround competition at the Classic Center in Irvine. I am pleased to report that Karl Henry from Mercedes-Benz of Bellevue placed second in the competition for the entire Western U.S.! Please join me in congratulating Karl on his outstanding performance and representing the professional men and women here in the Pacific Northwest that sell our products.

Thanks to all who participated in the walkaround competition at the dealer level. Hopefully this was a useful exercise to improve your product presentation skills. We have great products to sell, and those who can most effectively communicate features and benefits to the customer will emerge as the most successful representatives.

Best Regards,

Gregg G.
Mercedes-Benz U.S.A. LLC

Mercedes-Benz of Bellevue Customer Service

2009-09-03T10:22:00.000-07:00

General Manager
Barrier Mercedes
11950 Be1 Red Road
Bellevue, Washington 98005

Dear General Manager,

A very quick story, if I may please, about your Customer Service.
I live in Santa Rosa, California and was recently in the Seattle area. I was driving my wife's car.. .a C230 that we bought new in 2000.. .still very low miles and a nice car!

I had just had a "B" service done on the car here in Santa Rosa and one of the things that they did was replace a Steering Shock. We had not driven the car except short distances around town since that service. On the drive to Seattle I felt that the car was more sensitive than usual to road conditions ... very much so and after arrival and driving around the area there I felt that I should check it out so called my Service Advisor here to ask his opinion (I was concerned that for whatever reason, the new part wasn't doing it's thing correctly). He also thought that to be safe I should take it to a dealer and ask them to just give the front-end a through visual inspection to ensure everything was "as it should be", etc., etc.

I checked online, found your dealership and came in (no appointment) on the morning of the 12(I believe). I pulled into the service area (very busy) and told the young man that would like to speak with an Advisor Consultant and was directed to Ms. C. J. Martin. She listened to my "story", agreed with me wanting to get it checked out, directed me to the lounge area and told me she would do her best to take care of me.

Within a short period of time (one cup of coffee) she was back to me, told me that she was able to get the car up on a hoist, that a mechanic visually checked it out including checking the tire pressures and that everything looked fine. It was very good to confirm that things were all okay and that the feeling of sensitivity must simply be my perception. Ms. Martin was very courteous, extremely professional and just plain nice to deal with. When I asked to be directed to the cashier she told me, "No, we are pleased to make sure you and your car are safe and also this is simply a professional courtesy from one Mercedes Dealer to another".

Bottom line...I travel around a lot and it was most unusual and refreshing to have the experience I did at your Facility. My thanks to you, your staff and mostly to Ms. Martin.

Terrell M. W.

Cc: Ms. C. J. Martin-Service Advisor, Barrier Mercedes Bellevue, Wa.
Mr. Nick S.-Service Advisor, Smothers European, Santa Rosa, Ca.

Mercedes-Benz of Bellevue Sales

2009-09-03T09:40:00.000-07:00

Audi Customer Service

2009-08-28T10:02:00.000-07:00

Audi (Thurs Aug 27)

I wish to express my appreciation for some great customer service received 27-Aug at Barrier Audi.

Specifically, Chief Mechanic Rob Slaght was exceptional in his attentiveness and desire to assist… and his considerable technical knowledge was more than evident.

Again, my sincere thanks.

rjh

Volvo Sales!

2009-08-26T11:20:00.000-07:00

We had a very positive experience with Don French and would highly recommend him as an outstanding salesperson. His calm demeanor, patience and complete product knowledge was greatly appreciated. Our overall experience was very pleasant and enjoyable. Having been in car sales in the past, this was refreshing and exceeded all expectations. We are very happy with Barrier and our Volvo! Thank you, Sindy & Jerry T.

Porsche Customer Service

2009-07-20T09:11:00.000-07:00

Comments: Andrew and Gary make it a real pleasure to make the long trek from Tacoma to Bellevue worthwhile. They are a great front team for the mechanics that do the excellent work on my cars and are never seen. Thank you TEAM PORSCHE! Henry O.

Audi Sales Customer Service

2009-07-17T08:14:00.000-07:00

I wanted to take just a brief moment of your time to congratulate two members of your Audi sales staff and let you know what a superb job they did in representing your dealership.

I have been working with Cheryl Jones for more than eight months, assisted ably of recent by Brandon Taylor. Both have been the virtual embodiment of your long time advertising theme of unparalleled customer service; taking "taking care of the customer" to a new height.

I have been buying cars for over 40 years and I can say, without a doubt, getting in to this A 5 was by far the most unusual buying experience I've had. Through the many ups and downs over many months Cheryl hung in there with me with grace , professionalism and patience. I couldn't have asked for a better representative of your firm; she certainly brought your mantra of exceptional customer service to life. What a wonderful asset to have on your team!

While Brandon didn't work with me as long as Cheryl, he was no less impressive. His laser-like focus to ensure I got the car I wanted and all my questions and concerns were addressed expeditiously was impressive. Brandon brings a winning personality and an intense desire to provide truly exceptional customer service to whatever he did. He was a real pleasure to work with and is undoubtedly one of your raising stars.

Thanks for hiring and supporting two really great people and fine salespersons. Cheryl Jones and Brandon Taylor "did you proud" as the old southern saying goes.

Sincerely, Floyd C.

Barrier Customer Service

2009-07-06T08:03:00.000-07:00

Always a pleasure with Barrier, which explains why we have two Barrier Volvo's in addition to the Porsche. Peter W.

Audi Sales: Alex Semenov

2009-06-29T16:10:00.000-07:00

Dear Brook,

Unfortunately, we have learned to accept mediocrity in sales, service, and product.

But every once in awhile you unexpectedly run across someone who goes above and beyond expectations. I feel I was lucky enough to run across this at Barrier after meeting Alex Semenov.

I was emotionally attached to BMW having owned 2 over a 26 year period. My last car had for 21 of years (only one owner - me!). I was dead set on buying another. I was not going to be swayed by any other brand. But I thought I should at least look.

Alex did not push. He in fact set up test drives at Mercedes and Volvo
while I was with him! Wow - I know it's all Barrier but still.....he took the time to let me funnel my choices down. He was confident enough in Audi and smart enough not to oversell and enthusiastic enough for it to be contagious. He's not a 'seasoned' sales person with a weary attitude. He is a breath of fresh air. But I also want you to know that the clincher was going to University Audi which is literally 45 blocks away from my home and frankly much more convenient for service etc. The sales person there - told me to take a look around - and ask questions if I had any. Either he didn't care or he didn't take me seriously.....so he didn't take my money either!

Alex was respectful. He listened to me. He took me seriously. He trusted my word - when I told him I wanted the car but couldn't come in to the dealership because I was out of town - for 2 weeks with a quick stop of 3 days in Seattle in between and a Mom in the hospital. He worked with me and my needs.

Alex was patient. He worked with me through my kooky schedule. He came to get me so I could pick up the car. He introduced me to the service department. He represents Barrier well. He is what I refer to as a 'sales hero'. He took lots of little extra steps to go way above and beyond.

Thank you and Thank you, Alex for a great experience during a very stressful time in my life.

And by the way - I love my car.

Kind regards,
Elizabeth S.

Audi Southcenter Service

2009-06-08T08:54:00.000-07:00

Hi Jimmy,
I recently took my car in to have warranty work done at your Southcenter location and I was extremely impressed with the level of service. I believe that was the first time I’ve walked away from having work done on my car and felt satisfied it was done properly. I just wanted to say a quick thank you to you and let you know that those guys are doing a great job. Sincerely, Devin H.

Volvo Customer Service

2009-05-28T12:08:00.000-07:00

Good morning Dave,

I just wanted to send a note of appreciation for the service received from Barrier Volvo. This morning I arrived at 6:45am to drop off my S40 for the 30K service, fully expecting to wait until the 7am “service opening” timeframe. Much to my surprise I was promptly greeted and provided very prompt service – not that I haven’t had that in the past, but 15 minutes before “published opening” was unexpected. I was provided a Barrier loaner car and out the door by 6:55am – what a great customer experience! Add to that the fact that I asked if the car could be ready by 11am and just picked up a call that the car is ready before 11am.

As someone that is in sales and customer service, I understand that we all have choices where we purchase and have our automobiles serviced. I’ve been consistently impressed with Barrier Volvo, and will continue to bring my automobile business there. Please pass along my thanks and appreciation to your service department – it is experiences like today’s that cause me to return to and refer others to Barrier Volvo.

Best regards, Bob D.

Barrier Customer Service

2009-05-26T10:36:00.000-07:00

Dear Michael,

I am sending you this email as a token of my appreciation for the excellent customer service that I experienced by one of your employees, Dietrick Clay.

After having my car serviced at Barrier Mercedes on the morning of 22MAY2009, I decided to take my car in for a wash (I always prefer to drive my car to the wash when it’s being serviced). After I had run my car through the wash and had parked my car in one of the bays to vacuum, I noticed a significant scratch on my trunk---one that I KNOW was not there before and after the service earlier that morning (because I walked around the car with my service advisor). So once I saw this scratch, I brought it to one of the attendant’s attention because there was no doubt that the scratch had to have occurred in the car wash. The attendant that was there directed me to Dietrick as I was told he would be able to best assist me with this issue. So I walked over to the detail area to discuss this issue with Dietrick, and he took care of the issue right away.

As I mentioned to you via the phone, it is very important to be able to have the right kind of people in management positions for these are the individuals, in my opinion, that make or break working relationships. A manager needs to know how to listen, how to respond promptly to issues in an effort for expeditious resolution, have a personality, show that he/she cares, display confidence and follow-through. And I will tell you right now that Dietrick showed all of these characteristics to me that morning.

Being a manager myself, I was grateful to have been treated the way that Dietrick took care of me, and I wanted you to know all of this so that you could take a moment to understand that you have a great man doing great work for you. Please ensure that you acknowledge Dietrick’s excellent management skills. Mr. Barrier should be pleased to know that he has an employee in the organization that is truly exercising the phrase, ‘A Promise to do More.’

Thank you for your time. Sincerely, Roque M.

Audi Sales Customer Service

2009-05-08T14:53:00.000-07:00

I recently purchased an Audi TTS from Catherine Hay and just wanted to drop you a line to commend her on performance. Catherine’s low-pressure straight talking style and willingness to communicate via email took a lot of the hassle out of the process, and led to a favorable result for all parties. I know that Catherine is new to Barrier, but I would recommend her to anyone else looking for a new Audi.
Richard H.

Audi Sales

2009-05-05T09:30:00.001-07:00

Dear Catherine, As we pass a month since our purchase of the A4 from Barrier Audi, I wanted to write and thank you for the wonderful service you provided Carol and myself. I will admit that while at the showroom I started to get 'cold feet' about the purchase. It was your personable and helpful character that got me past these jitters. I look forward to a long future of doing business with you and the Barrier dealership family.

Thanks you for your continued help!

Sincerely, Eric Wiesinger

Mercedes-Benz Customer Service

2009-05-05T09:01:00.000-07:00

Dear Bob & Patrick,

I am a client of CJ Martin and would like to provide you with feedback on her stellar service. My husband and I recently moved to Kirkland from the East Coast in July 2008 and began taking our ML 500 to Barrier Motors last year. We got paired up with CJ as our service agent shortly after and have been extremely happy customers ever since.

CJ has a very pleasant personality and is a real pleasure to work with. She goes over and above her responsibility to ensure that my husband and I are 100% satisfied with our ML service. CJ is attentive, efficient and a great listener. I have a 2 year old daughter which often means I have time constraints and CJ is always quick, to the point and extremely accommodating with scheduling.

When I bring in my ML, I outline what needs to be done and when I pick it up, CJ always walks me thru step-by-step what has been done and personally addresses even the little things which really makes the difference (example, a noise on my windshield wiper which could have gone unnoticed). I've worked in account management for over 10 years, most recently with American Express in New York City and I understand first hand the importance of high quality customer service and what this means to customers and to the business.

My husband and I see ourselves in the Seattle area for the foreseeable future and will be in the market to purchase a new car possibly before the end of this year. We are loyal Mercedes customers and because of CJ, we are planning to make our next Mercedes purchase with Barrier Motors in Bellevue.

If you have any questions, or would like further feedback on working with CJ, please do not hesitate to call me directly.

Regards, Karen R.

Audi Customer Service

2009-04-17T09:38:00.000-07:00

I just wanted to let you know that you have a great service team. I came in this morning and was running late (my fault) and needed a tail light assembly replaced on my A3. I was worried about making a meeting at work on time. Kevin went above and beyond the call of duty, sending me to parts to get the part and doing the swap out himself, getting me on my way far ahead of the time I thought. His "get it done" attitude and helpful approach was truly an example of excellent customer service and I believe he should be commended and rewarded for this attention to detail. Congratulations and thank you! Janelle P.

Porsche Customer Service

2009-04-15T09:35:00.000-07:00

My home town Porsche Dealership has been very disapointing for a long time. You folks have been GREAT. My car is a little old, but it still serves me well because of a Great Shop like your's. The peace of mind in knowing I'm in good hands and my car is taken care of, is a great value. Thanks you very much! John Rhodes, Bellingham Wa. John R.

Mercedes-Benz of Bellevue Sales

2009-04-14T12:54:00.000-07:00

Check out Mercedes-Benz Specials for April: Click here

Barrier Customer Service

2009-04-10T08:29:00.000-07:00

Its people like Andrew who make it such a special and personalized experience. I drive 120 miles to service my Porsche and 3 Mercedes at Barrier. John R.

Porsche Customer Service

2009-04-07T08:35:00.000-07:00

The entire process was excellent, from scheduling the appointment, the loaner car(even though I didn't need it)to the awesome high level of service provided by all staff. The Porsche team provides first class service and delivery. Ted B.

Porsche Service

2009-04-06T09:58:00.000-07:00

Considering the distance that I have to come to get service, I couldn't ask for a better experience. Holly H.

Porsche Customer Service

2009-04-02T10:27:00.000-07:00

To our pleasant surprise, our Porsche Cayenne Turbo was repaired on the spot while we waited, so we didn't even have to bring it in a second time. This exemplifies the excellent service we've been accustomed to from the courteous, knowledgeable, and professional staff at Barrier Porsche. Thank you to all in the service, sales, and parts departments- please keep up the good work! Frederick T.

Audi Service Dan Rubin

2009-03-27T15:31:00.000-07:00

We want to thank Dan Rubin, our service advisor for our Audi A6 for the great job he did with our car. He was great in working closely with our insurance company to fix additional damages due to an accident earlier that was not completely fixed, he would call us back with any update on a daily basis and he had the car fixed very quickly. Both me and my husband were impressed by his service level, professionalism he showed in taking care of us. we just wanted to share this back with your management. Regards,
Afsaneh and Mehdi K.

Barrier Volvo LOV XC60 Launch Event

2009-03-27T11:59:00.000-07:00

We knew there were plenty of people waiting in the wings for the XC60 LÖV Tour to land at Barrier Volvo, but a record setting 119 people. Who would have thought!
That's right, a record crowd created so much action that we even had to have 2 City Safety courses set up to handle people who wanted to find out what it was all about. And the buzz that was created early in the week even got ahold of Jon Curley of Evening Magazine fame as he rushed over Thursday to try and prove the XC60's City Safety system wrong. Needless to say he lost! http://xc60lovnw.blogspot.com/

Volvo Sales!

2009-03-26T08:25:00.000-07:00

Barrier has been great, both the initial sales experience and the post-sales (ownership) experience. There's a sense of belonging - that I'll be taken care of over the course of this extended relationship. Jarom S.

Porsche Customer Service

2009-03-23T11:21:00.000-07:00

Amazing service ... ease of car rental ... always such a pleasant experience - how many can say that about getting their car repaired / maintenanced? Thank you Barrier Porsche! - Gwen C.

Volvo Sales!

2009-03-23T09:44:00.000-07:00

Great experience. Don French was patient with me and very knowledgeable of the car -- he's a great sales consultant and you are lucky to have him on your team.

Porsche Customer Service

2009-03-19T09:10:00.000-07:00

Feedback Completed: 03/19/2009
Dealership Name: Barrier Porsche
Name: Ashley A.
Service Writer: Gary Catlin
Overall Score: 100%
Comments: Everybody ROCKED as usual!!!
www.barriermotors.com

Volvo Sales

2009-03-17T10:25:00.000-07:00

I also shopped at Xxxxxxxx Volvo (for pricing), although I am a 10-year Barrier Motors customer for my Mercedes-Benz. There is just no comparison. Not only is Barrier heads and shoulders above for superior service, all the nice extra touches, and very friendly and accomodating employees, the prices were very competitive. I would always recommend Barrier!! Matt & Wayne were especially great, as was Miguel in finance!
Nancy H.

Volvo Sales

2009-03-10T09:53:00.000-07:00

Contrary to some businesses, Barrier was very busy the day I stopped by to check out this car. Even though I didn't have an appointment, they juggled personnel to make sure I felt appreciated and valued. William S.

Volvo Service

2009-03-09T08:50:00.000-07:00

Barrier solved a problem created by Volvo of xxxxxx. I appreciate their prompt attention to this matter. Kimberlee P.

Porsche Customer Service

2009-02-25T16:06:00.000-08:00

Time and again I am pleased with the service and personal care I receive when I go to Barrier Porsche. Everyone is friendly and proffessional and has time to talk to me even if I am just looking around. We will buy another Porsche, and it will be from Greg at Barrier. Your service guys are tops and always make me feel like I am the most important person there.
Walter H.

Volvo Service

2009-02-11T13:54:00.000-08:00

Your service associate (Richard Filori) went above & beyond to make sure my service was performed in a timely manner. I had my baby with my & they also gave me a loaner car big enough to fit all the large items that go along with babies. I was very impressed & appreciative with the customer service. Thank you! Jesse T

Volvo Sales

2009-02-10T10:06:00.000-08:00

We would like to thank Don French for walking the extra mile in providing us with a CarFax of our vehicle after it was no longer available on the Barrier website. And providing us with a separate receipt for the additional accessories we purchased so that we can participate in Volvo's Winter Accessories promotion. He continued to be exceptionally helpful even after the sale. The type of special treatment that creates return customers. We would also like to thank "Scotty" for brightening our day each time we returned to the dealership. He is not a salesperson but he plays a large part of each vehicle sold at Barrier Volvo. My first visit to the Service Dept has also been exceptional. Keep it up Barrier. Thank you for standing behind your reputation.
Thomas W.

We were stuck on I-520!

2009-02-05T10:56:00.000-08:00

We recently moved into Mercia (into the ‘Johnson House’) a few months ago. My wife, kids and I also met you at Robert Webb’s house during the annual Mercia gathering.

This evening, our Mercedes literally blew a tire and we were stuck on 520, waiting for a AAA tow-truck. Suddenly, a car pulled over by my side and the driver introduced himself as Michael Mauk from Barrier Motors. He said he noticed that I had Barrier license plates and asked if I needed help. He then changed the flat tire and escorted me back to Barrier Motors.

I’d like to think of Michael as an ‘angel’. I’d like to express my deep appreciation for what Michael did. I think it is thanks to people like Michael that Barrier has earned a reputation for wonderful service.

Michael – thanks again for your help. You are awesome.

Regards
Devin

Porsche: Service

2009-01-21T09:26:00.000-08:00

I trust no one else for service on my Porsche.
Mark B.

Flat Tire in the Snow on I-90

2009-01-14T08:02:00.000-08:00

Jorge, I was recently so impressed/saved/grateful for one of your employees Demico Rogers.
On Sunday night January 4th my wife , SaSa, and I were driving home from a dinner party across I-90. The snow had unexpectedly started and was building fast. Suddenly I realized I had a flat tire and pulled off at the Lakemount exit. Neither my wife nor I had a cell phone with us, but, fortunately a good samaritan had noticed we were having trouble on the freeway and followed us off. He lent me his phone and I call Mercedes for Roadside Assistance. The policy was to get a call back within 15 minutes, but I explained I was borrowing a phone, so they patched me right thru to Demico.
Demico said he was in Kirkland heading north on 405 on his way to Woodinville to help someone. So it might be an hour and a half to two hours until he could get to our spot. I expressed concern for the situation of sitting on the road so long with no phone. He said he was turning around right now and would see me in 15 minutes.
When he arrived I thanked him profusely and told him it was so nice that he came to my aid first. In a very professional manner he said he had called the client in Woodinville, who was at home, to tell them of our situation. They in turn said they were warm at home and would be glad to wait longer for him to arrive in order to help us.
Wow, we were lucky to have Demico on the road that night and Barrier Motors is lucky to have such a thoughtful caring employee that was able to make everyone happy. Demico even said the Woodinville client was happy, he made the choice, because he hoped someone would do it for him someday..... if he were in a similar situation.
Flat Tire to back on the road......25 minutes.........PRICELESS!
Happy New Year!

Kenneth K

Volvo Service

2009-01-12T08:44:00.000-08:00

Chris Maul is an extraodinary salesperson. He went a little out of his way when it came to checking up on prices and is extremely personable. He made sure everything turned out just right and loaned me a car so I wouldn't be stuck for the 2 services I needed. He's been there for years and I think he's great. He can answer anything. I think he deserves a par excellence for his friendliness, experience and concern that all is satisfactory for your customers. Thomas R.

Volvo Sales

2009-01-05T09:02:00.001-08:00

Our salesperson, Don French, did an excellent job. He made us feel welcome, and displayed an in-depth knowledge of your vehicles. We would definitely recommend him, and Barrier Volvo, to our friends and family when they look to purchase vehicles in the future. Thanks again, and we look forward to the years ahead with our Volvo XC90. Regards, Wade & Crystal M.

Porsche: Service

2009-01-05T08:12:00.000-08:00

You guys ROCK!!! You're always there when I need you - whether its a real crisis or not (hopefully THIS was a really crisis). The best part is the smiles and positive attitudes and feeling genuinely accepted and apart of the porsche community. A very much needed recharge sometimes. Talked to the guys about a "Cayenne Class" last time.... I always imagine things a lot larger than life and WAY overkill - look up Goodwood Festival of Speed Cayenne Experience 2007. Or maybe just an hour lecture in the service department would work too. :-)
Ashley A

Volvo Sales

2008-12-30T12:49:00.000-08:00

I had the most amazing experience at your dealership. Nick and Scottie were aweosme and I didn't feel pressured or rushed or devalued as I have at other dealerships in previous experiences. I am blown away by the degree of professionalism and care that they both took in working with my husband and I. We will be back and will tell all our friends and family about your wonderful dealership! M Cantu

I love my new car and Barrier!

2008-12-03T09:36:00.000-08:00

Hello there! I just wanted to let you know that I recently bought a used BMW from you and I love it. I also want you to know that you have a customer for life. I feel like we were treated GREAT! I had been shopping for a car for months. By FAR, Barrier treated us the best. You also came through and serviced the car as promised when I bought it. I can't wait until I need a new car - I will be back and I will send anyone that I know of looking for a car to you. Thank you! Cindy H.

Mercedes-Benz Sales

2008-11-29T09:52:00.000-08:00

Steve is a wonderful salesman! This is my fifth new car and it's my best new car buying experience. I enjoy my new car very much. Thank you.

Lili C.
11-29-08

Mercedes-Benz Sales

2008-11-26T08:45:00.000-08:00

It was such a pleasure to work with Tana Lance. She made the experience easy and smooth.

James J.
11-26-08

Mercedes-Benz Sales

2008-11-25T12:10:00.000-08:00

Jerzy was excellent to work with. He was very patient and heard me out when I explained my situation and timeline to buy. I appreciated his willingness to put the customer first and do everything he could to work with me. Jerzy and Duncan were nice and trusting enough to put my car "on hold" essentially so I could have a few extra days to figure out financing. I truly appreciated this. I am excited about being a Barrier customer and I can promise you my business and that of others I refer you to in the future :). THANKS !! I love my new car!

Jenny O.

Mercedes-Benz Sales

2008-11-25T12:09:00.000-08:00

We were in a hurry and the staff stepped up and sped up the process. Nice to have a pain free buying experience and I love my new Merc!

Andrew J.

Mercedes-Benz Sales

2008-11-25T12:07:00.000-08:00

This buying experience has set a new standard for me in terms of all future auto purchases ! Chris can write the book on how to create a superb purchase experience!! Thank you every much.

James B.

Mercedes-Benz Sales

2008-11-25T12:06:00.000-08:00

Overall, a very positve experience. Palmer Balke, while being relatively new to the business, did a terrific job of listening to my needs, then putting a deal together that I was comfortable with.

Steve S.

Mercedes-Benz Sales

2008-11-25T12:04:00.000-08:00

Karl was awesome. I hope I can buy all my future vehicles from him!! It was a great experience and I love my new car!

Keri W.

Mercedes-Benz Sales

2008-11-25T12:02:00.000-08:00

One of the best car purchasing experiences I've had in a long while! Chris Smyth made the experience that much more pleasurable. He showed the utmost patience and understanding. Someone I would definitely recommend to my friends and family.

Vernon C.

Mercedes-Benz Sales

2008-11-25T11:59:00.000-08:00

Thank you for the awesome experience I had. Janelle and Karl did an awesome job... all transactions were handled (with a) world class standard of customer service and in a timely manner. I could not ask for more!!! My family has been purchasing cars with Barrier for more than 20 years. Every year I see a great quality of sales person, finance department and car availabilty. You are are truely giving me excellent overall satisfaction!!! Karl and Janelle, congratulations for your great customer service and care!!

Richard T.

Mercedes-Benz Sales

2008-11-25T11:57:00.000-08:00

As before when we purchased another Mercedes, we had a very positive sales experience with Greg, Mark and Duncan in your sales department.

Fred & Corrine T.

Mercedes-Benz Service

2008-11-25T11:54:00.000-08:00

Keith was very professional and accomodating.

Roy N.
11-24-08

Mercdedes-Benz Service

2008-11-25T11:40:00.000-08:00

Everyone at Barrier is great to work with. Jerome is awesome when you pull in and Matt called and explained the charges before the work was done. Although it may be expensive to come in and have work done (which no one can control) it is nice to be there and work with everyone. I would never take my car anywhere else!

Amy F.
11-24-08

Mercedes-Benz Service

2008-11-25T11:38:00.000-08:00

Jeff always does a great job. In addition, my car is always done well before the estimated time of completion.

Maria G.
11-20-08

Mercedes-Benz Service

2008-11-25T11:37:00.000-08:00

Sheryl Parkins is an excellent service advisor. She goes above and beyond her normal job duties.

Tara J.
11-18-09

Mercedes-Benz Service

2008-11-25T11:35:00.000-08:00

I needed to establish a relationship with a Mercedes-Benz dealership and I chose to give Barrier a try. I'm glad I did.

Hank B.
11-18-08

Volvo Service

2008-11-19T08:56:00.000-08:00

I had yet another wonderful experience with the service department! I really appreciated being able to get an appointment with very short notice. I worked with Reece this visit and I explained that I needed to get in & out quickly in order to get to work on time and he was able to get everything done and I did make it to work on time! Thanks again
Alicia S

Owner Orientation Clinic

2008-11-14T12:42:00.000-08:00

Lisa,
Thank you for hosting the new owners orientation at your dealership yesterday. I’m simply dropping you a note to let you know that it was a very positive experience. I appreciated the tips from your guest speakers, but I particularly appreciated hearing from your Audi parts and service managers. I find comfort, assurance and even community in knowing that Gary and Joe are dedicated, service-oriented, tenured and proud to work with Barrier.
I am a first-time Audi owner/driver, and I’m warming up to the experience. I have loved my BMW (525i) and Lexus (RX330) in the past. To be honest, I had a great experience with Lexus of Bellevue when I was shopping for a replacement vehicle this fall. I wanted to give Lexus my business based on terrific sales assistance -- on top of the comfort, style and incredible reliability of Lexus cars. It was the car, not the experience, that brought me by chance to Barrier. I was already happy with my purchase decision because of the style, grace, power and uniqueness of my new A5. But now I feel better about Audi ownership decision because I feel that I can relate differently to your dealership after last night’s experience . . . right down to the personal and personable service and advice I got from your car detailer ( even though he must have been dying to get home at 8:45).
Thank you.
Sincerely,
Ms. Denny M.

Porsche: Service

2008-11-12T10:53:00.000-08:00

Service Writer: Gary Catlin
We were flooded with absolutely excellent service!
Joy S.

Volvo Sales

2008-11-11T09:59:00.000-08:00

Wonderful buying experience. I really appreciated my experience and we love the car we got. Thanks to Matt for his professionalism and knowledge in the whole process. I'm a very happy customer because of the way I was treated by everyone I interacted with during the process.
Darin P.

Audi Service Kevin

2008-11-06T09:49:00.000-08:00

Always amazing how customer focused Barrier Service is...spotless shop, great service, friendly people and good coffee...! Thanks... Jackson W.

Volvo Southcenter Sales

2008-11-06T09:45:00.000-08:00

Hi Andy,
Everything is fantastic with my Volvo. Thank you for your help in my purchase I am thrilled to be a Volvo driver now! It is one of the best cars that I have owned and I will be sure that if any friends or myself are in the market for a car again, we will come see you. Thanks! Ethan A.

Volvo Service

2008-10-29T09:05:00.000-07:00

Nothing shows how much a company value's its clients, and prides itself on customer service, more than how they deal with errors. Barrier is #1! When there was an issue with the service that was recently preformed on my XC70, Barrier and team (Writer: Richard Filori) came to my house (in Lake Stevens!!!) to get it right. It turned out to be an all day event for the Barrier "team" and I truly appreciate everyone's assistance. Thank you, thank you, thank you to everyone involved! Great job! No other dealer can touch how well Barrier treats its clients! Jennifer F

Audi Service

2008-10-29T08:19:00.000-07:00

I love my Audi A4 and the service it and I receive from Barrier. I most likely will never own another car that has not been purchased from Barrier. Thanks! Nancy S

Mercedes-Benz Sales

2008-10-27T12:49:00.000-07:00

I wanted you to know that purchasing a car from Barrier was an extremely pleasant experience. I went in with a friend to do some preliminary research, Jerzy did an excellent job of explaining the different features in the car, educated me about the warranty and how to read the stickers so I understood what I was looking at. He was extremely knowledgeable, patient and personable. I returned a few weeks later with my husband to purchase the car from Jerzy and we are enjoying our SLK, especially with the nice weather we’ve been having. KM

Porsche Customer Service

2008-10-27T08:59:00.000-07:00

Coming over to Barrier is ALWAYS something I look forward to b/c the guys are smiling, its an opportunity to get the latest updates and be included in exciting conversations, to be accepted as "part of the club", and to gawk at some GORGEOUS cars! I always feel like my head is going to explode! Hans shuttled me to a coffee shop for my wait; his engaging character and zip did a better job explaining his car's complicated electronics than the manual ever could. Andrew took some time to look at rims w/ me; his patience is infinite and I've never seen him w/out a smile. :-) I didn't have the opportunity to interact w/ Justin today - but he's one of Barrier's most important assets. Kevin I'd spoken w/ a while back regarding all-weather tires, and I was flattered that he'd followed up after so much time w/ updates for me! All weather - Seattle Approved - Porsche Approved - 21 inch - EXTREME HIGH Performance..... Keep me posted! Thanks guys! Ashley A.

Mercedes-Benz Sales

2008-10-23T13:47:00.000-07:00

Sales consultants should have easy access to all information regarding recalls for each vehicle on the lot. Other than this, our experience was superb. Emi treated us with respect and took time to explain all features of the vehicle. We are very happy with our purchase so far.

Jason J.
10/16/08

Mercedes-Benz Service

2008-10-23T13:39:00.000-07:00

Sheryl and her team not only fixed the reported items in my car, she also suggested repairs on some items that I hadn't noticed. Thanks for the detail oriented approach in looking after my car- and keep up the good work! Thanks!

Edmund L.
10/23/08

Volvo Service

2008-10-22T11:30:00.000-07:00

Dear Mr. Barrier,
This letter is written to express my sincere appreciation for the outstanding service that I received from your service department and especially your service manager, Jason Vevang. On September 16,2008, I brought my Volvo 2001 car in to be serviced due to a problem with the electronic throttle module.
Prior to contacting Barrier Motors. I had been waiting for over a month with another Volvo dealership for this repair. As you could well imagine, I was very concerned about driving my car safely with this engine problem for that length of time. A friend who also owns a Volvo, suggested that I contact your dealership since she had been very pleased with the service and repair work completed on her car in the past. Imagine my surprise when contacting your service department that not only could the problem be corrected but also your service department would be able to schedule the work after receiving the part from California in a day or so. Jason Vevang made certain that the repair work was completed satisfactorily after I explained the past issues with the repair history. He took the time to listen to my concerns and addressed them immediately. Therefore the service work was completed in a timety fashion. I greatly appreciated this courtesy since my commute to your business is from Silverdale. Despite your business location, I will continue to maintain a client relationship with your dealership because of my complete satisfaction with your quality of service. You have demonstrated a strong commitment to your clients that reflects your high standards. Thank you for your outstanding professionalism!
Sincerely yours,
~~
Brooke H.

Mercedes-Benz Service

2008-10-21T12:29:00.000-07:00

What a wonderful discovery!! We just moved from California and a 17 year relationship with XXXXXXXX XXXXX to return to Seattle and Barrier Motors! From my first phone call through the service and follow up everyone was friendly, informative, helpful, and attentive to our needs. It's like we are family.

Paul Z
10/21/08

Audi Service

2008-10-20T10:12:00.000-07:00

Love, Love, Love Barrier, won't go anywhere else!!! Thanks for the excellent service, being from the service industry myself, I appreciate a business and team that reflects such quality and caring for its customers - so hard to find these days!!! Thank you Graham and service team! Kristin B.

Volvo Sales

2008-10-17T16:15:00.000-07:00

(Scotty Spence) Absolutely the best car buying experience that I have had in 28 years of car ownership. The transparancy of the entire process and financials are commendable.
daryl m.

Mercedes-Benz Service

2008-10-17T08:16:00.000-07:00

Great job; my next car will also be purchased at Barrier because of your over the top service and the CARWASH program!!!

John G.
10/17/08

Mercedes-Benz Sales & Service

2008-10-14T08:21:00.000-07:00

I just purchased a 2006 SLK less than a month ago. The first week, my husband got the center console misaligned. I drove it into the bay and a service person was able to pop it back in and had me ready to go in 5 minutes, so this is actually my second visit to the service department. I'm extremely impressed with Barrier- starting with the Sales Dept, the new owner seminar was extremely informative and now the Service Department. You definitely live up to your promise to do more. A wonderful experience from the moment I walked on the lot!!

2008-10-03T14:41:00.000-07:00

I was concerned about coming to Barrier b/c there were some negative comments on several dealership ratings web sites. You proved every one of them wrong. From the moment I drove on the lot, every single person I came into contact with was extremely kind and helpful. I started at the front desk/info center b/c I didn't even know where the service center was located. They actually walked me around to the service bay, while I followed in my car, and introduced me to the the service porter. Then the young man asked if I was OK, before he left me with the service folks. Superior service! I was assigned to Sheryl who I can not say enough about. I did not have an actual appointment, I just wanted to see how the service process went, get a tour of my new car, and make sure that there were no scary surprises since I did not purchase the car at a Mercedes dealership. She immediately understood my concerns about the car, assured me she would do everything possible to make sure I was completely satisfied. She is amazing! All the issues were taken care of, we ordered keys, manuals, and went over all the features of the car and how to care for them. She arranged for a rental right then and there, and I did not even get done at the Coffee machine in the waiting area before the Enterprise person was there ready to check me into my rental. Sheryl kept me updated all day about the progress on my car, and it was ready promptly the next morning by the time she had estimated. I am so completely satisfied, and will ONLY use Barrier to take good care of this car. The drive from Wenatchee is well worth the treatment that I received at your dealership. Thank You! Please make sure everyone from the porter, to Sheryl, the rental car service, and the parts window, knows how fantastic they really are. Especially in this economy packing added value into every interaction with your customer will ensure the continued success of your business.

Sincerely Grateful,

Tondy A.
10/3/08

Mercedes-Benz Service

2008-10-03T14:38:00.000-07:00

Dealing with C. J. Martin is a pleasure. I don't know how this particular service could have been better.

James T.
10/2/08